Customer Success Manager – AI Data SaaS/PaaS Account Growth NRR/GRR Ownership Upsell Enterprise B2B Product Collaboration New York (Hybrid – US) Up to $103000 + $41200 Bonus + Benefits This is a high-impact Customer Success Manager opportunity to join a leading AI & Data Technology Services business partnering with enterprise organisations to drive adoption capability building and measurable business outcomes. This is not a traditional Customer Success role. This is a commercially driven growth-focused CSM position with clear ownership of account expansion upsell and retention (NRR/GRR) . The Customer Success Manager is a hybrid working role based in New York US. You’ll be expected to work from the NY office 2 days per week. As a Customer Success Manager you will own and grow a portfolio of strategic enterprise customers managing the full lifecycle from onboarding through to renewal and expansion. The Customer Success Manager will engage directly with senior stakeholders including Data AI and L&D leaders positioning the business as a critical enabler of organisational capability and transformation. You will be responsible for driving adoption demonstrating ROI and identifying growth opportunities across accounts as Customer Success Manager. You will act as a strategic advisor to customers as well as working closely with sales product and engineering teams to influence roadmap solve complex challenges and deliver value at scale. The ideal Customer Success Manager will bring strong commercial acumen technical credibility in Data/AI environments and a proven ability to drive measurable outcomes and expansion within enterprise SaaS or platform businesses. Key Skills as Customer Success Manager 3+ years’ experience in Customer Success and/or Account Management within SaaS/PaaS owning NRR/GRR and driving upsell. Strong understanding of AI data and analytics with experience engaging Data AI and/or L&D leaders. Proven ability to articulate and sell ROI linking product usage to measurable business outcomes. Experience navigating enterprise environments including procurement legal and infosec processes. Track record of collaborating with Product and Engineering influencing solutions and roadmap. Commercially driven with strong stakeholder management C-level communication and ability to think on your feet This is an exceptional opportunity for a Customer Success Manager who thrives in commercial fast-growth environments enjoys working at the intersection of AI data and enterprise transformation and wants to play a key role in scaling customer value and revenue growth. Key Skills AI Data SaaS/PaaS Account Growth NRR/GRR Ownership Upsell Enterprise B2B Product Collaboration New York (Hybrid - US) PLEASE READ BEFORE APPLYING This role requires a commercially focused Customer Success professional not a purely support-driven CSM. You must demonstrate experience in account growth ROI-led engagement and working within AI/data or technically complex environments . Experience engaging with technical stakeholders and navigating enterprise-level procurement and infosec processes for example is essential. You must also be willing to travel occasionally and collaborate on-site as needed.