About NCR Atleos NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Title Technical Operations Manager II Location Belgrade Serbia Position Summary We are seeking a highly motivated and technically inclined individual to join our MS Technical Consultant team. As a Manager who will oversee both Technical Consultant Back Office and MS TCA / ATMaaS Command Center you would be expected to lead a team of technical consultant and business systems analysts supporting onboarding and lifecycle customers (FIs) in the US working closely both with internal technical teams (Software support engineering etc.) account support managers and customers themselves to be able to identify diagnose communicate concisely coordinate and drive towards resolution/improvement operational or technical issues. You will also work with Project Managers to ensure onboarding of Managers Services is completed on time customer specific packages and documentation is on points requests made for backend systems as well as lead any feature integration to APTRA Vision and supporting systems. Primarily US working hours. Key Areas of Responsibility Manage and coordinate a team of Business Systems analysts/Technical consultants performing various technical investigations related to ATM software platform or SW components (Activate Enterprise XFS Unified Agent etc.) Be able to understand and articulate technical issues to internal non-technical teams (customer representatives) and customers themselves with the focus on customer satisfaction. Working closely with internal Managed Services teams to be able to identify communicate and drive towards resolution technical and operational issues. Quick learner able to grasp complex technical and business operations challenges and able to conceive improvements. Maintain and build an internal technical knowledge base of known issues and fixes. Lead onboarding to Manages Services with focus on APTRA Vision 4.x. Basic to advance knowledge of Unified Agent and working packages. Ability to coach and build the team for feature expansion and integration Basic Qualifications To be considered for this role the candidate must possess the following combination of education and experience Bachelor’s Degree in computer science or related field Minimum of 5 years’ experience in technical/software or managerial role preferably in financial services Strong analytical problem-solving and decision-making abilities. Excellent stakeholder management and communication skills English at an advanced level (C1) Basic level of any programming language Advantageous Skills Proven experience managing ATM or self-service banking technology projects familiarity with APTRA Vision Incident Management platform and DCS (Digital Connected Services) remote capabilities platform. Proficiency in project management tools (e.g. ServiceNow JIRA Confluence). ITIL 4 Foundation is preferred. Offers of employment are conditional upon passage of screening criteria applicable to the job. Company Benefits Private Health Insurance Employee Referral Bonus Program Wellbeing Resources Baby Bonus Life Accident & Disability Insurance Numerous opportunities for internal career pathing and advancement Discounts for employees at NCR Atleos partners EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law. By applying to NCR Atleos jobs you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.