AiDigital is looking for a Technical Account Manager to help clients successfully adopt and maximize the value of Elevate our proprietary AdTech and MarTech platform. In this role you will work closely with clients Product Data and Client Services teams to drive platform usage deliver enablement sessions and help customers get the most value from Elevate’s analytics reporting optimization workflows and AI-powered capabilities. This role is ideal for someone who enjoys combining client communication technology and problem-solving. You may come from a background in Technical Account Management Solutions Consulting SaaS implementation AdTech or MarTech. What You’ll Do Own platform adoption and usage KPIs across assigned clients. Lead onboarding sessions product trainings and enablement activities after platform access is granted. Deliver product demos and explain Elevate capabilities in a clear client-friendly way. Help clients integrate Elevate into their planning analytics reporting and optimization workflows. Identify adoption gaps and create action plans to increase active platform usage. Introduce clients to new platform features dashboards AI tools and workflow improvements. Gather client feedback and translate insights into actionable recommendations for Product and Data teams. Collaborate with Product Data Client Services AI Lab and Support teams to improve the client experience. Support Sales and Client Services teams with product expertise when needed. What You Bring 3+ years of experience in Technical Account Management Sales Engineering Solutions Consulting or a similar client-facing SaaS role. Experience working with SaaS platforms dashboards analytics tools or workflow products. Experience in AdTech MarTech digital advertising campaign analytics DSPs reporting platforms or AI-powered tools. Experience conducting client trainings or product onboarding sessions. Ability to work cross-functionally with Product Data Client Services and technical teams. Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences. Strong project management and follow-up skills. Excellent written and verbal English. What We Offer Competitive salary. Remote-first work environment across the USA and Canada. Unlimited PTO that we encourage you to use for rest travel and personal time. Growth opportunities with access to learning resources and career development support. Virtual team events and activities that help our remote teams stay connected. A culture built on trust ownership and open communication.