Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe you join a team that is building the future faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving opportunity-finding teammates with a sense of urgency who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy manufacturing data center construction and cloud services. If you want to do the most meaningful work of your career help our customers and partners advance their AI strategies and be part of a high-performing team that believes in each other come build with us at Crusoe. About This role Crusoe Cloud is revolutionizing high-performance computing by offering sustainable low-cost GPU compute power. As a Cloud Support Engineer you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML physics simulations and computational biology. You will be the primary point of contact for technical support ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development contributing to a more sustainable future. You will be involved in exciting projects working with cutting-edge technologies and collaborating with a talented team to solve complex challenges.
is a highly motivated and experienced technical professional with a passion for customer success a deep understanding of cloud technologies and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On Tuesday - Saturday Shift Pattern. Tuesday - Friday on site - Saturday Remote. Customer Support Provide exceptional technical support to customers via Zendesk meeting SLAs and maintaining high CSAT (95%+). On-Call Rotation Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. Incident Management Primary point of contact for incident management focusing on initial triage communication and procedural rigor throughout the incident lifecycle. You'll lead response efforts ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption. Troubleshooting Diagnose and resolve issues related to VMs hardware failures and scaling tests using CLI and internal tools. Alert Triage and Maintenance Manage alert triage prepare for maintenance windows and conduct node delivery testing. Collaboration Work closely with SRE Networking and Storage teams from initial triage to root cause analysis (RCA) delivery. Global Teamwork Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. Knowledge Sharing Develop onboarding/training materials knowledge base documentation and standard operating procedures (SOPs).
to the Team Education/Experience Bachelor's degree in IT Computer Science Engineering or a related field or 4+ years of equivalent technical experience. Linux Proficiency Strong command-line interface (CLI) skills in Linux environments. Version Control Proficiency with Git for code management and collaboration. Customer Support Experience 5+ years of experience in a customer support role ideally within cloud storage or networking environments. Cloud Technologies Experience with container orchestration (e.g. Kubernetes) workload management (e.g. Slurm Terraform) and monitoring tools (e.g. Grafana). Public Cloud Knowledge Familiarity with other public cloud platforms (e.g. AWS Azure GCP). Communication
Excellent communication and customer service skills including the ability to prioritize competing escalations. HPC Knowledge Understanding of HPC technologies such as Infiniband RDMA RoCE and Software Defined Networking (SDN).
Certifications CKA CKAD CKS KCNA AWS Machine Learning - Specialty Data Analytics - Specialty Solutions Architect - Professional Developer - Associate NVIDIA AI Infrastructure and Operations Generative AI and LLMs Generative AI Multi-modal Infiniband Linux Foundation IT Associate System Administrator. Cloud Expertise Deep understanding of specific cloud platforms and services. Automation
Experience with automation tools and scripting languages. Problem-Solving Abilities Demonstrated ability to analyze complex technical issues and develop effective solutions. Collaboration and Mentorship Proven ability to mentor train and onboard colleagues. Passion for Sustainability A strong interest in contributing to a more sustainable future through technology.
Competitive compensation and equity packages Restricted Stock Units Paid time off paid holidays & leave of absence programs Comprehensive health dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Global travel insurance & emergency assistance Daily meals allowance Additional perks & programs specific to location
Range
will be paid in the range of up to $145000 - $175000 + Bonus. Restricted Stock Units are included in all offers.
to be determined by the applicant's knowledge education and abilities as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion disability genetic information pregnancy citizenship marital status sex/gender sexual preference/ orientation gender identity age veteran status national origin or any other status protected by law or regulation.
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