Role As a Senior Customer Solutions Manager for Defense you will serve as a strategic technical advisor solutions architect and customer success advocate for defense and intelligence clients. Key Responsibilities Manage end-to-end post-award customer relationships including onboarding integration and ongoing mission alignment. Lead technical engagements advise on deployment best practices and support pre-sales activities like demonstrations and proof-of-concept. Conduct operational reviews identify risks and growth opportunities and develop action plans. Build trusted relationships with government stakeholders identify expansion potential and relay feedback to product teams. Qualifications & Skills 5+ years in the U.S. defense or intelligence community supporting IT programs. Familiarity with government IT processes security frameworks and technical environments. Strong communication skills experience briefing senior leaders and ability to obtain security clearance. Bachelor’s degree or equivalent in a related field. Preferred Experience Background in customer success technical account management or federal cybersecurity software. Experience with government cloud environments and major defense agencies. Benefits & Resources Flexible remote work health benefits unlimited PTO and access to training mentorship and career development resources through the internship program.