Remote Technical Support Engineer for Storage

Pune Division, Maharashtra, India
4 day(s) ago
Job Overview
Company IBM
Job Typefulltime
CategoryInformation Technology
First Seen 4 day(s) ago

Job Description

Introduction At IBM Infrastructure & Technology we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking automation and site reliability. Our teams ensure the performance security and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient future-ready solutions that power innovation. With continuous learning career growth and a supportive culture IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. Your Role And Responsibilities As a Hardware Developer Generalist you will use design documentation to develop IBM hardware and technology products ensuring components are unit tested and ready for integration. You will work on delivering quality systems to meet market needs establishing relationships across IBM and with external suppliers/vendors. Your Primary Responsibilities Will Include Develop Hardware Products Use design documentation such as Functional Specifications and high-level design documents to develop server systems storage systems and networking systems ensuring components are unit tested and ready for integration. Provide Fixes Deliver fixes to defects identified by the verification team during the development life cycle ensuring quality systems meet market needs. Test and Validate Test the functional and RAS aspects of the implementation supporting customer environments in providing end-to-end solutions and resolution of issues. Collaborate with Suppliers Establish relationships across IBM and with external suppliers/vendors to support the development of quality systems. Support Customer Environments Provide support for customer environments delivering end-to-end solutions and resolving issues. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Direct communication with clients analyzing diagnostic information troubleshooting problem recreation and debugging client IT environment issues to determine course of action and/or solutions. Candidates who have successfully completed internship on support engineering for one of the cited product lines in 2026. Preferred Technical And Professional Experience You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. You coordinate and collaborate with Development Services and Field teams to ensure technical solutions are relevant timely and effective. You collaborate with Development to drive product quality functionality serviceability and usability improvements through intelligence gathered from case data and client feedback. You understand the client's business impact and technical needs and act as their trusted advisor for successful utilization of IBM products & solutions.

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