Network Video Engineer (Enterprise Video & Collaboration) Role Summary The Video Network Engineer is responsible for the design implementation support and optimization of enterprise video collaboration services across on-prem cloud and hybrid environments. This role focuses on video conferencing infrastructure real-time media performance and network optimization ensuring high-quality video experiences across meeting platforms endpoints and integrated network services. The engineer will collaborate closely with network security and collaboration teams to deliver scalable secure and resilient video solutions. (On-Prem or Remote position) General Responsibilities Support day-to-day operations of video conferencing platforms and infrastructure Deploy and maintain enterprise video solutions (on-prem cloud hybrid) Troubleshoot video quality issues (latency jitter packet loss resolution degradation) Monitor video performance and user experience (QoE/QoS) Participate in video platform migrations and upgrades Maintain network diagrams video architecture documentation and runbooks Collaborate with network teams on bandwidth routing and QoS policies Provide support for video endpoints meeting rooms and telepresence systems Perform root cause analysis for video-related incidents Follow ITIL processes (incident problem change management) Core Technical Responsibilities Video & Media Infrastructure Cisco Webex Video / Webex Meetings / Webex Devices Microsoft Teams Rooms & Video Interop Services Telepresence Management Suite (TMS) Cisco Meeting Server (CMS) Zoom Rooms (preferred) Video endpoints (Cisco Poly Logitech etc.) MCU / Video bridges / Cloud video platforms Network & Real-Time Media Strong understanding of RTP / SRTP (media streams) SIP / H.323 signaling NAT traversal STUN TURN ICE Deep knowledge of QoS (DSCP traffic shaping prioritization) WAN/LAN optimization for video traffic Multicast (where applicable) Experience troubleshooting Packet loss jitter latency Bandwidth constraints and congestion Familiarity with SD-WAN and cloud networking for video workloads Video Endpoints & Meeting Rooms Deployment and support of Conference room systems (Teams Rooms Webex Rooms) Cameras codecs microphones DSPs Integration with Calendaring systems (O365 / Exchange) Room scheduling panels AV fundamentals (basic) Audio/video signal flow HDMI/USB integration Cloud Video & Collaboration Microsoft Teams (meetings video optimization) Cisco Webex Suite Zoom platform (preferred) Hybrid video interoperability (CVI) Security & Identity Video encryption (TLS SRTP) Secure media traversal (firewalls SBCs) Integration with identity platforms (Azure AD / O365) Monitoring & Troubleshooting Tools Experience with RTMT / Webex Control Hub / Teams Admin Center Network monitoring tools (SolarWinds PRTG etc.) Analyze Call quality metrics (MOS jitter packet loss) Endpoint diagnostics and logs Optional Experience (is a Plus) Service Now (ticketing tool) CUCM Cisco Contact Center Phone deployment tools (Polycom Provisioning Manager) ACD (IPCC Finesse Genesys) Expressway (MRA 3rd party SIP connectors) Cisco Voice Gateway Cisco Session Border Controller (CUBE) Variphy IR (Integrated Research) monitoring tool DNA - Dial Plan Analyzer Informast - Familiarity with multicast Phoneview Cisco UCS ESX V-Center Veeam Cabling and punch down tools / Fluke testers Cisco Admin Hub Qualifications Education Bachelor’s degree preferred or equivalent experience ITIL / ITSM familiarity preferred Experience 3–5 years supporting Enterprise video conferencing environments Real-time media over IP networks Experience in MSP or enterprise environments Strong troubleshooting skills in video + network domains Hands-on with Cisco Microsoft Teams or Zoom ecosystems Preferred Certifications CCNP Collaboration (or equivalent) CCNA / CCNP Enterprise (networking focus) Microsoft Teams / Collaboration certifications Professional Skills Fluent English language skills required verbal and written communication. Self-motivated and disciplined. Strong stakeholder relationship management skills. Strong investigative and analysis skills. Strong technical and process design and implementation skills. Strong communication and presentation skills along with the ability to work in a highly collaborative environment. Strong customer focused and ability to manage customer expectations. Benefits Medical Dental and Life Insurance. Savings Fund Vacations Bonus Christmas Bonus Grocery Bonus Annual Bonus. PTOs Vacation Days. Save on commute Paid office parking. Discount Programs Medical-related discounts. Prime location In the heart of Puebla with views of Popocatepetl volcano restaurants and amenities close by. Sponsored Events Team social events and Christmas Dinner. Sport Activity Join your colleagues in various sports activities in the area. Eat & Drink Enjoy a kitchen stocked with drinks coffee and snacks.