Position Tier 1 - Deskside Support - Richmond BC Location Richmond BC – Onsite Duration 6 Month Pay Rate $28–$36/hour (T4) Important Security Requirement Candidates must be Canadian Citizens or Permanent Residents and have resided in Canada for a minimum of five (5) years to be eligible for the required security clearance. Please note that candidates with recent residency in or significant ties to certain sanctioned countries may not qualify for clearance eligibility. Overview We are seeking a Tier 1 Deskside Support Analyst to provide first-level technical support to end users across the organization. This role involves troubleshooting hardware software and access-related issues while delivering excellent customer service through phone email in-person and remote support. Key Responsibilities Provide Tier 1 technical support via phone email ticketing systems and remote support tools. Log prioritize and manage incidents and service requests. Troubleshoot and resolve issues related to desktops laptops software applications mobile devices peripherals and user access. Support Microsoft Windows environments Active Directory SCCM and Microsoft 365. Perform basic troubleshooting of network server storage and enterprise application issues and escalate when required. Create and maintain support documentation user guides and service desk procedures. Participate in testing deployments and IT projects as assigned. Deliver exceptional customer service and maintain clear communication with users and stakeholders. Qualifications Diploma or Degree in Information Technology Computer Science or a related field. Minimum 1 year of experience in a Help Desk Service Desk or Deskside Support environment. Experience supporting users via phone email remote tools and in-person interactions. Working knowledge of Microsoft Windows Active Directory SCCM Microsoft 365 Strong troubleshooting communication and customer service skills. Familiarity with ITIL best practices is considered an asset. Additional Requirements Must be eligible to obtain and maintain Reliability Status Security Clearance. Must successfully pass a Controlled Goods Program (CGP) assessment. Must be flexible to support extended business hours as required (Monday to Friday). Ideal Background Help Desk Analyst Service Desk Analyst Deskside Support Technician Technical Support Analyst IT Support Specialist Desktop Support Technician