Summary We are seeking a highly skilled customer-focused Infrastructure Analyst to serve as the primary on-site IT resource for our client. This role will be responsible for advanced Tier-2/3 support endpoint and hardware management systems administration and infrastructure troubleshooting across a hybrid environment. The ideal candidate is hands-on highly independent and capable of owning the full on-site IT function delivering reliable support maintaining system performance and partnering closely with plant operations and centralized IT teams. Requirements Strong Tier-2/3 infrastructure support experience. Ability to work independently as the sole on-site IT resource. Hands-on expertise with + End-user and endpoint support (workstations laptops mobile devices) + Hardware troubleshooting repair and deployment + Systems administration (M365/Entra ID) + User access group policy and endpoint management. Experience with broad infrastructure troubleshooting (network systems connectivity). Experience with workstation imaging configuration and lifecycle management. Experience with ITSM/ticketing systems and SLA-driven support. Expert knowledge of Windows environments (iOS a plus). Experience managing asset inventory and lifecycle tracking as well as system documentation and environment upkeep. Strong customer service communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Experience working as a standalone IT resource at a plant site or remote location. Background supporting manufacturing or operational environments. Familiarity with ITIL/ITSM best practices and ticketing platforms (e.g. Halo or Freshworks). Experience with + Infrastructure projects (migrations upgrades rollouts) + Multi-site or growing environments + Process improvement and IT standardization. Exposure to basic networking (TCP/IP connectivity troubleshooting). Experience collaborating with MSPs and distributed IT teams. This is a 6-month onsite Contract-for-Hire opportunity with our MN client. Employee benefits include Medical/Dental Benefits Paid time off Paid Holidays and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties please.