The Customer Success Manager serves as a trusted advisor and subject matter expert for an assigned portfolio of customers. This role owns the full customer lifecycle helping customers achieve measurable business outcomes through Lightcast products and services while driving retention renewals and account growth. The ideal candidate brings a consultative mindset and can assess customer needs develop success plans demonstrate value and ROI and translate results into compelling data stories. Major Responsibilities Customer Strategy and Relationships Build trusted customer relationships through proactive consistent engagement and a strong understanding of each customer’s goals challenges and priorities. Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes. Engage stakeholders at multiple levels to identify risks opportunities and changing business needs. Customer Outcomes and Value Develop and manage customer success plans with clear goals milestones responsibilities and measures of success. Monitor product adoption engagement account health and progress toward customer outcomes. Proactively address risks and barriers to adoption value realization or renewal. Demonstrate the impact and ROI of Lightcast products and services through value storytelling strategic presentations and business reviews. Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams. Renewals and Account Growth Own the full renewal lifecycle including early planning value confirmation pricing discussions negotiation contracting forecasting and closing. Maintain consistent commercial conversations throughout the customer lifecycle. Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions. Navigate rate changes contract terms budgets and purchasing processes while balancing customer and company objectives. Maintain accurate account plans renewal forecasts activity records and opportunity documentation. Cross-Functional Execution Collaborate with Sales Product Support Services and other internal teams to resolve customer needs and deliver a seamless experience. Manage multiple accounts renewal timelines commitments and competing priorities in a fast-paced results-driven environment. Follow through consistently on customer actions risks and opportunities. Share customer insights and feedback to improve products services and the overall customer experience. Adapt to changing customer needs business priorities products and processes while continuously building industry and product expertise. Education and Experience + 2+ years of experience in customer success account management consultative sales or a related customer-facing role. + Experience within a SaaS DaaS technology data or subscription-based environment. + Experience managing the full customer lifecycle adoption account health renewals and expansion. + Demonstrated ownership of renewals including value confirmation pricing negotiation contracting and closing. + Experience conducting business assessments developing customer success plans and communicating measurable outcomes and ROI. + Strong consultative relationship-building presentation negotiation and value-storytelling skills. + Ability to uncover customer needs connect challenges to solutions and influence stakeholders at multiple levels. + Strong analytical organizational and problem-solving skills. + Ability to manage multiple competing priorities and maintain a high level of customer activity. + Proficiency with Google Workspace Excel PowerPoint CRM platforms and customer success tools. + A continuous learner focused on creating sustainable mutually beneficial outcomes for customers and the company. Lightcast is a global leader in labor market insights headquartered in Moscow ID (US) with offices in the United Kingdom Europe and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people our institutions and companies and our communities. Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been and always will be committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams and we encourage our employees to bring their authentic original and best selves to work. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.