Role Overview The Customer Service Representative - Technical is responsible for delivering exceptional customer support via phone email text and web chat primarily handling tolling services inquiries. Key Duties Reviewing and updating toll account information Processing tolls violations and resolving disputes Assisting with congestion pricing and application status inquiries Managing high-volume inbound customer interactions professionally Educating customers on account maintenance and resolving account issues Collaborating with internal teams to ensure issue resolution Creating and documenting service requests accurately Qualifications & Skills High school diploma or GED At least 6 months customer service experience call center preferred Excellent verbal and written communication skills in English Strong computer proficiency and ability to navigate multiple systems Troubleshooting technical issues Reliable internet (hard-wired via Ethernet) dedicated workspace and computer equipment provided Ability to pass background and drug screenings Additional Information The role requires mandatory training and adherence to strict attendance scheduling and availability standards. Work schedules vary including weekends and evenings with overtime paid for hours over 40 weekly. Benefits commence after a 90-day probation. Candidates must demonstrate proficiency through assessments and be committed to delivering high-quality customer service in a structured remote environment.