Associate Account Manager Life by PulsePoint · Post-Sales · East Coast / Remote Why PulsePoint? There's likely a reason you've taken the time to review this opportunity. Maybe you're looking for a change or there's an itch you're looking to scratch. Before reading further ask yourself Do you want to join a company that takes pride in the work they do? Do you want to work somewhere that invests in your career and development? Is having an open transparent leadership team important to you? If yes you're in luck. PulsePoint is hiring. About PulsePoint PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data making marketing predictive analytics and decision support easy and instantaneous. The Product You'll Work On LIFE by PulsePoint™ everything you need to plan activate analyze and optimize digital healthcare advertising campaigns in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast target and engage DTC and HCP audiences at scale. The Role Associate Account Managers at PulsePoint are the foundation of our client services team. This is an entry point into a technically demanding post-sales environment where you will learn the full campaign lifecycle from the ground up. Every AAM will own client accounts. When that happens depends on your background readiness and the needs of the business. It could come in your first few months or further into the track but it is always the direction you are heading. The Rocket Program is designed to make sure you are ready when the moment comes. In the meantime your day-to-day may lean toward supporting experienced AMs on operational tasks stepping into client-facing work or some combination of both. Either way you are building toward the same outcome. Our AM team's mission Ensure lifelong success of our customers by providing exceptional customer service at every touch point. What You'll Be Doing Your responsibilities will grow as you do. Early on you can expect a mix of the following. Client Relationship Management Support Account Managers in day-to-day client communication and post-sale requests as you build your foundation. Participate in client kick-off calls campaign check-ins and business reviews stepping into a lead role as your confidence and experience grow. Proactively identify client needs and bring forward tailored recommendations to drive campaign success. Take on direct client ownership as readiness and business need align Campaign Operations & Technical Execution Assist with pixel coordination asset gathering and campaign launch checklists. Partner with Campaign Management and Platform Solutions to monitor delivery pacing and performance against client KPIs. Support monthly campaign and Salesforce audits (QA of 1P and 3P delivery restriction compliance and data accuracy). Learn to identify and communicate platform reporting and data discrepancies to internal teams and clients. Analytics & Reporting Build familiarity with LIFE Report Builder Tableau DCM and other analytics platforms. Assist in generating and scheduling campaign and NPI-level reporting per client requirements. Develop the ability to troubleshoot reporting discrepancies and escalate with context. Client Documentation Revenue & Billing Support Support monthly billing workflows including pulling delivery data and reconciling against IOs. Learn Salesforce opportunity and line item management as a foundation for future account ownership. Assist with DUAs FIAs TPAs and legal paperwork as needed. Cross-Functional Learning & Collaboration Sit embedded with Campaign Management Platform Solutions Data Analytics and Operations learning how each team contributes to campaign success. Participate in product release testing and surface client feedback via BRAIN tickets as you develop product fluency. Build a thorough understanding of the PulsePoint product suite to support upsell and cross-sell opportunities over time. The Rocket Program The Rocket Program is PulsePoint's structured development track for Associate Account Managers. It is a performance-based growth path with defined check-in points every six months designed to take you from onboarding and foundational training all the way to full account ownership and promotion to Account Manager. You won't just grow in title your compensation grows with you at every Rocket Jump. The program is designed to reward performance and readiness along a designated timeline. Requirements Experience 1+ years in an Account Management Campaign Management Customer Success or digital media role. Prior roles such as Sales Planner Account Coordinator or Client Services Manager at a digital vendor or media agency are a strong fit. BA/BS in Business Advertising Marketing or a related field preferred but not required. Healthcare/pharma industry experience is a plus not a requirement. Technical Skills Some exposure to programmatic advertising DSP platforms (TTD DCM/CM360) verification tools (DoubleVerify IAS) or insertion order management. Familiarity with analytics and reporting tools such as Tableau Looker Google Analytics or Adobe Analytics. Comfort working in Salesforce or similar CRM tools is a plus. Eagerness to develop technical fluency in tagging pixel implementation and data troubleshooting on the job. Competencies Eager to learn you come in ready to absorb ask questions and grow fast. Detail-oriented with strong organizational skills across multiple workstreams. Clear communicator who can translate complex topics for different audiences. Resourceful and independent you find answers before asking and come with solutions not just problems. Collaborative by default you thrive working across teams and functions. Curiosity about AI you are actively exploring how AI tools can make you more effective and are eager to bring that mindset into a fast-moving environment. Location & Hours Fully remote East Coast locations and hours preferred or Hybrid preferred if possible (Newark NJ 283-299 Market Street 4th Floor). Work hours 900 AM to 600 PM EST. Compensation We offer a competitive starting compensation package with structured increases built directly into the Rocket Program. As you advance through each stage your comp grows with you. Starting base salary $70000 Bonus eligibility and incentive plans unlock as you progress through the Rocket Program What We'll Give You Comprehensive healthcare medical dental and vision options 100%-paid life and disability insurance 401(k) match Generous paid vacation and sick time Paid parental leave and adoption assistance Annual tuition assistance Better Yourself Wellness program Group volunteer opportunities and team events Referral bonus program Selection Process Intro phone screen Head of Talent (30 min) Phone Interview AM or Senior AM (30 min) Phone Interview AM Team Lead (30 min) Phone Interview Manager of Account Management (30 min) OR Sr. Director of Account Management (30 min) Phone Interview GVP of Account Management (30 min) WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race ancestry color religion sex gender age marital status sexual orientation gender identity national origin medical condition disability veterans status or any other basis protected by law.