Senior Information Security Analyst

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow— helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact We are committed to fostering an environment where our employees feel empowered take pride in their work and have the opportunity to make a meaningful impact. About About the Team – Global Security Support Centre (GSSC) The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters. Through expertise communication and a commitment to excellence the GSSC team reinforces ServiceNow's reputation as a security-first organisation consistently demonstrating our commitment to protecting our platform our data and our customers. GSSC Mission Statement To provide external & internal facing security support on behalf of the Security Organisation to improve our customers' security posture and build Customer trust.

Key Responsibilities

Represent security organisation in customer-facing Security Incidents cases Security findings tasks questions and calls related to Security & Privacy. Own triage investigate and respond to security matters of the ServiceNow platform ensuring timely communication resolution and enhanced customer experience and processes. Act as the primary point of contact for all security-related matters in ServiceNow supporting both internal and external stakeholders. Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams. Build and maintain a high level of customer trust and confidence through exceptional service and communication. Manage customer outreach communications on Security & escalation handling. Understand and deliver excellent capability maturity models to fine-tune security processes. Create and enhance documentation and processes to strengthen security maturity and operational excellence. Develop and deliver training/enablement programs on Security for internal and external customers on security awareness and best practices. Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI. Work with Legal on security/privacy-related matters & a global team spread across different time zones so flexibility of times is required. Provide support and be available as a responsible resource for the On-Call rotation (weekends public holidays and after hours) as rostered. To Be Successful In This Role You Have A minimum of 3-5+ years of professional experience in information security or application security roles. Or similar experience with education. Required Certifications ServiceNow Certified System Administrator (CSA)

Preferred Certifications

(Two or more) Azure AI Fundamentals AWS Certified AI Practitioner Offensive Security Web Assessor (OSWA) GIAC Web Application Penetration Tester (GWAPT) GIAC Security Essentials Certification (GSEC) GIAC Certified Incident Handler (GCIH) CISSP CISM

Skills

& Competencies/

Technical Skills

Solid understanding of cloud computing models and major hyperscaler cloud models. Hands-on experience with using and understanding security tools and technologies including SIEM solutions logging tools load balancers firewalls WAFs IDS/IPS vulnerability management platforms encryption techniques etc. Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read interpret & understand to explain code effectively. Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments. Application Security In-depth understanding of web application vulnerabilities (e.g. OWASP Top Ten) and corresponding mitigation strategies. Risk Management Ability to clearly explain security risks to non-technical stakeholders using straightforward non-technical language. Compliance & Regulatory Knowledge Good knowledge of key compliance and regulatory frameworks including NIST CIS GDPR HIPAA PCI DSS ISO standards etc. Artificial Intelligence Experience working with AI technologies and designing AI-based solutions. Analytical Thinking Strong analytical and problem-solving capabilities with the ability to evaluate and address complex security challenges.

Qualifications

Soft

Skills

& Communication Excellent verbal and written communication skills with the ability to convey technical information to a non-technical audience. Demonstrated ability to thrive in a team-oriented collaborative environment working in a follow-the-sun model. Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers. Education & Experience Bachelor's degree in computer science or information security or relevant information security experience. Preferred Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role. Why Join Us? At GSSC we pride ourselves on fostering a culture of inclusivity innovation and excellence. Our team and customers are at the heart of everything we do and we are committed to providing a supportive and engaging work environment. As an Information Security and Application Security resource in the region you will be an integral part of our mission to deliver secure and reliable solutions to our clients. #SecurityJobs For positions in this location we offer a base pay of $127600 - $216900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation

is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.