Job Title Network Support and Security Operations SME Location Milwaukee WI (Fully Onsite) Experience in Cisco ISE- Administration management upgrades and policy deployments CISO FTD- Management daily changes code upgrades CISO FMC- Management daily changes code upgrades Cisco Umbrella- Configuration and management Cisco AnyConnect- Configuration and Management Cisco ASA Firewall support- Administration management upgrades and policy deployments Configuration migration and support (remote) for Firewall HW Replacement on the existing infrastructure ITIL Processes Incident Problem Change and SR Management and Participating CAB meetings to represent network scheduled changes Job Description Single point of contact and SME for all Infosys managed network operations and network security related activities Assist HD network engineering team to develop enterprise network design and strategy Identify additional business and project opportunities through coordination with HD Network engineering lead and SMEs LAN (Data center & Branch office LAN) Managing core and access switches configuration changes Code upgrade activities and troubleshooting any system level issues WAN (Data Center & Branch office) MON & UVN links Managing WAN Routers ISP switches configuration changes Code upgrade activities QOS & WAN changes and troubleshooting any system level issues Firewalls Managing day-to-day operational configuration changes Troubleshooting application access related issues NAT/Access rules and routing related changes Load Balancers Managing day-to-day operational configuration changes Code upgrade activities Troubleshooting application access related issues and new application deployment cert renewal activities. Telecom support activities GTC Phone configuration and troubleshooting Teams and IP Phone configurations and troubleshooting Coordinate with vendors call quality issues troubleshooting and inbound/outbound calling issues troubleshooting Coordination with Vendors/Service providers Opening tickets with service provider AT&T and Vendor escalations based on the escalation matrix.