Job Title Solution Consultant About Trellix Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix along with an extensive partner ecosystem accelerates technology innovation through artificial intelligence automation and analytics to empower over 50000 business and government customers with responsibly architected security. More at https//trellix.com. Role Overview Trellix Professional Services Solution Consultant W ork Location Remote Poland Role Overview Join an industry leading team performing challenging and meaningful work. Trellix is supporting customers in the planning deployment migration operation and sustainment of key endpoint security systems comprised of Trellix and third-party technologies. The Solution Consultant will report to the Senior Manager of the Professional Services Delivery team. The Solution Consultant will be an professional services consultant who will be focused on daily deployments operations and maintenance of Trellix solutions in the customer environment. This consultant also serves as a cybersecurity Subject-Matter Expert and advises the customer of cybersecurity matters. The consultant also communicates coordinates and facilitates problem resolution and other customer issues with Trellix Customer Success Managers Technical Support Engineers and Professional Services management. The solution consultant will work with the customer and diverse stakeholders throughout the customer organization to create technical project plans schedules test plans deployment plans and migration plans to evolve the customer’s systems to the next generation capabilities. Candidates should have experience in large-scale operational environments focusing on cyber defense along with experience performing incident analysis developing defensive capabilities and designing and implementing security solutions. About the role You will be responsible for overall customer experience and successful delivery of services. You will build and maintain strong customer relationships. You will work with a group of customer organizations to deploy integrate and operationalize Trellix’s solution capabilities across a broad enterprise. You will write technical documentation and briefings. You will lead and/or participate in technical exchange meetings. You will develop engineering artifacts such as system design diagrams data flow diagrams test plans test reports etc. You will lead or participate in development testing debugging pre-deployment testing and post-deployment testing. You will lead or participate in deployment planning and execution. You will analyze technical/integration requirements and develop technical solutions for Customer review and consideration and once approved integrate into the customer's infrastructure. You will lead or participate in system configuration tuning and policy development. You will lead or participate in the development of standard operating procedures (SOPs) and playbooks. You will monitor and manage system health status availability and functionality. You will report on technical problems operational problems and end user/customer feedback. You will analyze data and provide recommendations for solutions to operational and/or technical problems. You will lead or participate in technical troubleshooting efforts and problem resolution including assessment hands-on tasks log reviews performing triage tools reviewing product documentation and communicating with product support and development teams. About you You are self-motivated and passionate about cybersecurity and information technology. You have experience with enterprise network technology planning deployment user migration and operations. You have excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders. You have demonstrated technical proficiency in cybersecurity operations cybersecurity engineering systems engineering and/or Windows and Linux systems administration. You have hands-on experience with at least two or more security technologies such as EDR XDR network detection and response (NDR). You have the aptitude and ability to develop expertise with Trellix products. You have experience with Active Directory Virtualization Cloud Services [i.e. AWS Azure]) and enterprise networks. You have experience with Threat Hunting / Incident Response background. Your background includes 5+ years in a technical capacity (i.e. technical consulting role within the cybersecurity or IT security field ideally at a security vendor systems integrator or value-added distributor). You hold a B.S. or higher in a related technical field (i.e. computer science Information technology or engineering). You have familiarity with cyber threat identification management mitigation and response strategies. You are based in Poland and willingness to travel across the DACH region (Germany Austria and Switzerland) and the Eastern European region is required to support the broader business. You are fluent in Polish German and English. Company Benefits and Perks We believe that the best solutions are developed by teams who embrace each other's unique experiences skills and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support which is why we prohibit discrimination and harassment based on race color religion gender national origin age disability veteran status marital status pregnancy gender expression or identity sexual orientation or any other legally protected status. Our Commitment to You At Trellix we are committed to creating a safe and trustworthy experience for our customers employees and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications. Trellix conducts interviews through professional channels only and does not use text messages instant messaging or group chats for interviews. We will never request sensitive personal information—such as your date of birth Social Security number or national ID number—during the interview process. Trellix also does not require candidates to pay fees purchase products or services or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.