🚀 About the Opportunity Do you love solving problems and making customers feel taken care of? We're looking for an E-Commerce Customer Service & Operations Specialist to take ownership of our customer experience across marketplaces. We're looking for someone who is proactive empathetic and has an amazing personality. We also want someone who is honest has a strong work ethic and values integrity. 💡 What You’ll Do Manage customer inquiries and concerns across various communication channels including phone email chat and social media. Marketplace operations across Amazon Walmart eBay and Shopify (claims chargebacks case management etc.). Handle challenging or sensitive customer interactions with professionalism and empathy. Resolving customer concerns by providing appropriate solutions promptly. Communicate effectively with customers and colleagues to resolve complex issues. Contribute to the development of customer service strategies and long-term goals to improve overall customer satisfaction and loyalty. Support day-to-day operations including order follow-ups returns processing and internal coordination. 🧠 What We’re Looking For Must-Haves Available from Monday to Friday from 8 AM to 5 PM EST (full-time position only). Fluent in written and verbal English. Strong problem-solving skills. Excellent interpersonal and communication skills. Strong organizational skills to manage multiple tasks orders and customer inquiries efficiently. A deep understanding of customer needs and a commitment to providing exceptional customer service. Can work with minimal supervision but still deliver great output. Nice-to-Haves 2+ years of customer service experience in a call centre environment handling inbound and outbound calls. Experience in an administrative or back-office support role since this position involves day-to-day operational tasks. Familiarity with Marketplace operations across Amazon Walmart eBay and Shopify. ❤️ Why You’ll Love Working With Us 100% Remote Paid overtime Your extra time and effort are always recognized and rewarded. Stable long-term opportunity We value consistency growth and work-life balance. Supportive global team Collaborate with colleagues across the Colombia Philippines India Argentina and Panama. Exciting niche We specialize in tools for mechanics across Canada and the U.S. (Don’t worry we’ll teach you everything you need to know!) 🧭 About Us We’re an e-commerce company dedicated to making professional-grade tools accessible to mechanics across the U.S. and Canada. Our brand runs on authentic storytelling smart marketing and a tight-knit team of talented remote professionals who love what they do. 💰 Salary Monthly Rate $700–$900 USD/month (based on experience and qualifications) Bonus 2 weeks of paid time off after 12 months of continuous work (10 Working Days). Please note The monthly rate does not include statutory benefits. As an independent contractor you'll be responsible for your own statutory contributions (e.g. health pension severance) in accordance with your local regulations. 🎯 Ready to Apply? Here’s how Fill out this application Application Form Record yourself answering our questions Willo Video If you're someone who takes pride in doing great work and wants to be part of a team that actually notices we'd love to hear from you. Apply today and let's build something great together! Jessee Bourque MPR Tools & Equipment Inc.