Summary Our client's IT Operations Team is seeking an Event Technical Support Specialist to support the planning set-up and delivery of technology for meetings events and end-user services. This role will provide hands-on technical support for event platforms devices and related productivity systems while ensuring a responsive high-quality customer experience for staff members and VIP users. The ideal candidate is organized customer-focused and comfortable supporting onsite remote after-hours and travel-based events. This is a hybrid position requiring residency within 100 miles of the Kansas City office. Responsibilities Provide technical lead and hands-on support for technologies used to deliver events including onsite remote after-hours and travel-based support. Coordinate with event teams to identify equipment needs prepare inventories and document support expectations. Lead process and procedural improvements that enhance operational efficiency and end-user experience. Provide expert troubleshooting across the end-user computing environment including desktops mobile devices collaboration tools Office 365 and Active Directory. Deliver timely support to end-users and VIPs through phone in-person and messaging channels maintaining accurate documentation in Jira Service Desk. Requirements Bachelor's degree in Computer Science or Business and experience in a desktop support role providing in-person and remote Tier-2 end-user support or an equivalent combination of education and experience. Experience supporting end-user hardware (MacBook Surface laptops thin clients monitors printers) and installing/configuring software and operating systems. Strong organizational and communication skills for event coordination with A/V providers along with the ability to work independently. Must be able and willing to travel regularly including out-of-state and overnight throughout the U.S. Preferred Relevant technology certifications (e.g. A+ Network+ Microsoft or Apple). Familiarity with Microsoft Office Suite/365 Slack and Cisco Webex. This is a Direct Hire opportunity with our Kansas City MO client. Employee benefits include Medical/Dental Benefits Paid time off Paid Holidays and 401(k). H1-B Visa sponsorship is not available for this position. No third-parties please.