Onboarding & Activation Specialist – French & English Location Ireland – Fully Remote Contract ASAP – 31st December 2026 Languages French & English About the Role We’re hiring an Onboarding & Activation Specialist to join a leading global technology and e-commerce platform. This role will focus on supporting new sellers through their onboarding journey ensuring they are fully prepared trained and activated on the platform. You’ll work closely with sellers to guide them through key milestones provide training and support and ensure they have everything they need to successfully launch and remain active. This is a great opportunity for someone with experience in customer support sales seller support account coordination onboarding or operations who enjoys working with people and managing structured processes. Key Responsibilities Seller Onboarding & Readiness Manage the seller onboarding journey from approval through to launch readiness. Ensure accounts tools and required processes are correctly set up. Support sellers in understanding relevant policies and platform requirements. Ensure sellers are fully prepared to begin operating on the platform. Activation & Engagement Guide sellers through structured onboarding and activation milestones. Track seller progress and follow up on outstanding actions. Encourage seller engagement and accountability throughout the onboarding process. Identify and escalate any issues that may prevent successful activation. Training & Support Deliver onboarding and training sessions in French and English . Educate sellers on platform features processes and best practices. Build seller confidence and provide ongoing guidance throughout the activation journey. Operations & Administration Work with internal systems trackers and operational workflows. Maintain accurate documentation notes and status updates. Monitor seller progress and ensure processes are followed consistently. Cross-Functional Collaboration Work closely with internal teams across Business Development Operations and Category Management. Help ensure a smooth transition from seller approval through to successful activation. About You We’re looking for someone who has 1–2 years’ experience in customer support sales seller support account coordination onboarding or operations. Strong organisational and time-management skills. Experience working with structured processes CRM systems or internal tools. Excellent attention to detail and accurate documentation skills. Strong written and verbal communication skills in French and English . The ability to educate guide and motivate customers or sellers. A proactive approach with the confidence to follow up and manage multiple stakeholders.