DESCRIPTION Valatam is hiring a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level 100% remote full-time position for candidates in Latin America. In this role you will be the first point of contact for routine inquiries learning our client's processes building your skills and providing a top-tier customer experience. What You'll Do Handle routine inbound and outbound customer communications via phone email and chat. Assist customers with basic inquiries including account updates general questions and standard troubleshooting. Escalate complex issues to senior team members when necessary. Support the team by following up on client requests sending routine reminders and tracking pending communication. Execute accurate data entry and update customer profiles within internal database and CRM tools. Collaborate with internal departments to gather information required to resolve customer queries. Provide general administrative and operational support to the customer service team as needed. REQUIREMENTS Fluent English (C1/C2) and Spanish. 1 – 2 years of experience in customer service and/or virtual assistance . Familiarity and comfort with Google Workspace or Microsoft Office. Good communication and problem-solving skills. Bachelor’s or Associate’s degree preferred. Home Office Requirements Laptop (2010 or newer) with 8GB RAM Internet speed of 50 Mbps or higher + backup connection Second monitor preferred Quiet and professional workspace BENEFITS Compensation Hourly rate equivalent to USD $696 – $1044/month (based on experience and alignment with the role requirements). Annual pay increments. Discretionary client bonuses (80 % of clients award year-end bonuses). 7 U.S. federal holidays + 4 paid PTO days. Monthly medical insurance stipend (after meeting eligibility criteria). Birthday / Anniversary bonuses + Gym / Wellness allowance. Unlimited online fitness classes + company events & Christmas celebrations. Long-term remote career opportunities with international clients. At Valatam we value Action Care Outstanding Service Dependability and Energy. If you're ready to grow your career with an international team apply today! Application Requirement Only CVs and applications submitted in English will be reviewed and considered. Applications submitted in any other language will not move forward in the selection process. Important To ensure a successful onboarding experience candidates must be available to work from the eligible countries listed above and have no travel plans during their first 4 months in the role. If you have an upcoming travel scheduled we encourage you to apply once you are available to fully commit to the position.