Systems Administrator

Are you ready to shape the future of IT? Join Integris where integrity meets innovation and people come first. At Integris we don’t just offer jobs we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services we’re redefining how businesses experience IT. Our mission is bold to empower clients and employees alike through secure strategic and scalable technology solutions. We’re looking for talent that thrives in a culture of clarity trust and relentless execution individuals who believe that IT is not just support but a strategic advantage. If you’re passionate about innovation driven by impact and ready to grow with a company that puts People First you’ll find your place here.

Job Summary

The Systems Administrator is responsible for administering and supporting desktop server networking virtualization Microsoft 365 and cloud infrastructure environments while maintaining security best practices. This role provides advanced technical support addresses escalated issues and supports the stability and performance of client environments across multiple technologies. The Systems Administrator serves as the first escalation point beyond the Systems Technician level and is responsible for resolving complex issues efficiently and effectively. This position may execute responsibilities from the service desk the field a client site an Integris office or a remote home office depending on business and client needs. The Systems Administrator is expected to provide exceptional customer service through phone email remote and onsite support. This position also plays a critical role in assisting clients sharing knowledge mentoring Systems Technicians and contributing to documentation and process improvement efforts. Job

Responsibilities

Ticket Management Work assigned tickets in order of SLA. Assess plan troubleshoot and resolve administrator-level issues efficiently and effectively to ensure minimal disruption to customer operations. Serve as the primary escalation resource for the Systems Technician technical team providing guidance and expertise to resolve complex issues efficiently. Support advanced service desk field server network cloud and line-of-business application issues. Escalate complex multi-domain or engineering-level issues to Systems Engineers when appropriate. Provide consultations as needed with internal and external stakeholders by providing technical expertise and knowledge of client environments. Provide consultations with the Systems Technician technical team regarding escalations aiming to coordinate directly where possible empower them to solve issues and act as a mentor. Follow up with Systems Technician escalations providing insight regarding resolutions. Develop and contribute to processes and knowledge base articles to enhance service desk and shared team efficiency and effectiveness. Demonstrate excellent customer service skills with a focus on professionalism communication follow-through and problem-solving. Technical Support ?& Documentation Provide advanced end-user server networking virtualization Microsoft 365 and cloud support and troubleshooting. Administer and support client infrastructure environments including servers workstations firewalls switches wireless access points virtualization platforms and cloud technologies. Support Microsoft 365 administration including Exchange Online SharePoint Teams Intune and Microsoft Entra ID. Troubleshoot advanced networking connectivity firewall VLAN DNS DHCP VPN and wireless issues. Support backup disaster recovery documentation ticketing remote management and monitoring platforms. Collaborate with colleagues and serve as a technical resource to address emergent problems or situations offering coaching and guidance to the technical team. Demonstrate familiarity with ITIL concepts to ensure adherence to industry best practices. Adhere to all Standard Operating Procedures (SOPs) for tasks functions and organizational policies and create SOPs for future use as needed. Mentorship & Technical Enablement ? Provide technical guidance and coaching to Systems Technicians. Assist with onboarding training and development of technical team members. Contribute to development of team training materials and knowledge base documentation. Promote responsible and effective use of approved AI tools across the technical team. Share AI-driven productivity techniques and operational improvements with Systems Technicians. Elevate team capability through knowledge sharing and standardization of best practices. Job

Qualifications

Education/Certification

Requirements

Bachelor’s degree in Computer Science Information Technology or related field preferred (or equivalent experience). Valid driver’s license. At least one intermediate certification is preferred. Examples including but not limited to + CompTIA Network+ + CompTIA Security+ + AZ-900 + AZ-104 + MS-102 + CCNA + AI-103 Experience

Requirements

3-5 years of progressively responsible experience supporting infrastructure end-user technologies networking virtualization Microsoft 365 and cloud platforms. Demonstrated success supporting client environments serving as a technical escalation resource and resolving advanced infrastructure and end-user support issues. Experience mentoring junior technical staff providing technical guidance and contributing to documentation and operational best practices. Experience working within a Managed Services Provider (MSP) consulting or multi-client IT environment is preferred. Technical Knowledge & Experience (including But Not Limited To) Administration and troubleshooting of Windows Server and Windows Workstation environments. Strong Microsoft 365 administration experience including Exchange Online SharePoint Teams Intune and related services. Strong understanding of identity and access management including Active Directory Microsoft Entra ID password resets permissions and user lifecycle support. Working knowledge of Microsoft 365 security best practices and Zero Trust concepts. Experience administering and troubleshooting virtualization platforms including Hyper-V and VMware. Azure administration and cloud infrastructure support including virtual machines storage backup and related cloud services. Networking experience including firewall administration wireless access points network segmentation routing concepts DNS DHCP VPN VLANs and Layer 2/3/4 switching. Experience with firewall and network platforms including SonicWall Meraki WatchGuard Auvik or similar technologies. Experience with MSP toolsets and documentation platforms including ConnectWise ConnectWise RMM/Automate IT Glue or similar technologies. Experience administering backup and disaster recovery solutions including Datto Veeam or similar technologies. PowerShell scripting and automation concepts to improve operational efficiency. Working knowledge of Microsoft Copilot and AI-enabled administration tools. Ability to leverage approved AI solutions to improve troubleshooting documentation operational efficiency and knowledge management. Understanding of security governance and data protection considerations related to AI-enabled workplace technologies. Ability to assist clients and internal teams in adopting AI-enabled productivity solutions and best practices. At Integris we value our team members and offer comprehensive benefits including Medical Dental and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that’s scaling nationally investing in vertical expertise and building for better . Integris is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender pregnancy sexual orientation gender identity age familial status disability genetic information or any other protected class under applicable federal state and local laws.