Member Happiness Team Lead

Oversee daily operations Quality assurance Escalation triage Onboarding/ongoing training Maintain familiarity - current smart phone apps services networks trends New product launches/workflow changes/brief the team Knowledge Base & Macros - priority levels tagging logic escalations Maintain team scheduling rotation 365 Lead team mtgs - keep the team aligned/connected Recurring cross-functional mtgs translating updates into actionable guidance Point of contact for other teams/select client contacts

Requirements

Smart phone Zendesk Coaching

Skills

Health Tech Written/verbal communication skills Manage fast-paced environment Problem-solving Private remote network

Benefits

FT

Benefits

PTO