Business Analyst (Must have worked at SaaS Company leading Implementations for customers)

"Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page! Job details Fully remote! This Jobot Job is hosted by Dawit Demoz Are you a fit? Easy Apply now by clicking the ""Easy Apply"" button and sending us your resume. Salary $110000 - $115000 per year A bit about us We are a leading provider of intelligent transportation and mobility solutions delivering innovative software systems and services that help organizations manage complex transportation infrastructure more efficiently safely and sustainably. Our solutions support mission-critical operations across tolling traffic management mobility analytics and connected transportation environments. With deep technical expertise and a strong focus on reliability and performance we design and deploy scalable secure and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows. We pride ourselves on a collaborative customer-centric approach bringing together specialists in software development DevOps systems engineering and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support we emphasize innovation quality and continuous improvement. Driven by a commitment to excellence and a passion for advancing transportation technology we help public and private sector organizations modernize infrastructure improve mobility outcomes and build smarter more connected communities. Why join us? Medical dental and vision insurance Company-paid life insurance Short- and long-term disability coverage 401(k) retirement plan Flexible Spending Accounts (FSA) Paid holidays sick time and personal leave Employee Assistance Program (EAP) Education reimbursement and professional development support Job Details

Overview

We are seeking a detail-oriented and collaborative Business Analyst to bridge the gap between business needs and technical solutions across a suite of software and integrated products. In this role you will work closely with cross-functional teams and customers to define requirements support delivery and drive adoption through training and enablement. This position is ideal for someone who thrives in complex environments and enjoys translating business needs into clear actionable solutions.

Key Responsibilities

Requirements

Elicitation & Analysis Gather analyze and document business functional and non-functional requirements across SaaS on-premise and integrated solutions Translate business customer and regulatory needs into user stories use cases workflows and acceptance criteria Break down complex system requirements including software and hardware interactions into manageable components Stakeholder Collaboration Serve as a liaison between business stakeholders product managers engineering teams QA and customer-facing teams Facilitate workshops backlog grooming sessions and design discussions Clarify scope dependencies assumptions and constraints throughout the development lifecycle Product & Delivery Support Partner with product management on roadmap planning prioritization and impact analysis Support engineering teams during design development testing and release cycles Participate in system integration UAT and customer acceptance activities Customer Training & Enablement Develop training materials documentation and system workflows to support customer onboarding Conduct or assist with training sessions product demos and knowledge-transfer activities Serve as a subject matter resource for system functionality and best practices Capture customer feedback to inform product enhancements and future requirements Documentation & Process Improvement Maintain requirements documentation traceability matrices process flows and user guides Identify opportunities to improve business processes system usability and customer adoption Contribute to continuous improvement of BA standards templates and methodologies

Required Qualifications

Bachelor’s degree in Business Information Systems Engineering Computer Science or related field (or equivalent experience) 3–5 years of experience as a Business Analyst with a SaaS company leading customer implementations. Experience working with complex requirement sets across multiple systems Experience supporting SaaS and/or enterprise software solutions Experience with customer onboarding training or enablement activities Strong communication skills with ability to present to both technical and non-technical audiences Strong analytical thinking attention to detail and problem-solving abilities Proven ability to manage shifting priorities in fast-paced environments Must have experience supporting multiple projects/implementations at once. 25% Travel Required (3-5 days per month) Core Competencies Stakeholder management and facilitation Systems thinking and process analysis Collaborative adaptable and solution-oriented mindset

Technical Skills

Familiarity with Agile/Scrum methodologies and tools (Jira Azure DevOps Confluence) Understanding of APIs system integrations data flows and basic software architecture

Preferred Qualifications

CBAP CCBA PMI-PBA or similar certification Experience working with embedded systems hardware/software integration or IoT-enabled solutions Interested in hearing more? Easy Apply now by clicking the ""Easy Apply"" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin age (40 and over) disability military status genetic information or any other basis protected by applicable federal state or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal state or local law regarding criminal backgrounds including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile and any job applications resumes or other information you choose to submit is subject to Jobot's Privacy Policy as well as the Jobot California Worker

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and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job you agree to receive calls AI-generated calls text messages or emails from Jobot and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!"