Project Manager

Ready to Lead Complex Contact Centre Technology Projects? Join a growing Managed Service Provider delivering high-profile technology projects across the housing and government sectors working closely with clients NICE and other technology partners. Project Manager Contact Centre Technology 12-Month FTC Salary £60000 (flexibility for an exceptional candidate) Remote UK Wide This is a hands-on Project Manager role taking ownership of the full lifecycle delivery of CCaaS and Contact Centre technology projects - from implementation and migration through to go-live service transition and closure. We're looking for someone with genuine CCaaS/CX implementation experience rather than a traditional telephony or networking background. You'll work alongside customers technology partners and internal teams to deliver complex projects in a busy but highly supportive environment. What's in it for you? £60000 salary with flexibility for an exceptional candidate 12-month maternity cover FTC with potential for a permanent position subject to business requirements Ideally 2 days per week in the office with remote flexibility for the right person Supportive well-structured PMO environment Opportunity to work on projects across government and housing Exposure to major CCaaS/CX implementations and transformation programmes Simplyhealth benefits following successful completion of the 4-month probation period

Responsibilities

Own the full project lifecycle from initiation through to go-live and closure Deliver CCaaS/CX implementations migrations upgrades and transformation projects Manage project finances governance risks issues and change control Lead stakeholder engagement across customers third parties and internal teams Work closely with NICE and other technology partners Maintain accurate project data and reporting through Certinia Support project kick-offs and customer engagement where required Contribute to bids sales support and pre-sales scoping Support wider PMO delivery across other technology solutions when required

Skills Required

Proven Project Management experience delivering CCaaS / Contact Centre technology implementations Strong understanding of the full technology project lifecycle Experience managing customers third parties and technical stakeholders Strong governance financial risk and change management skills Comfortable working in a fast-paced environment while managing multiple projects CCaaS/CX implementation experience is essential Eligible for BPSS clearance as a minimum Strong Differentiators NICE experience NPPV3 and/or SC eligibility Experience working within government or housing Experience with PSA/project management tools Certinia experience particularly within a Salesforce environment Experience contributing to bids pre-sales or solution scoping We're looking for someone who is proactive personable and enjoys working as part of a team . The environment can get busy but it's a collaborative culture where people genuinely support each other. If you're a Project Manager with strong CCaaS/CX delivery experience and want to work on complex technology projects with high-profile clients. Apply Today!