IT Service Continuity Analyst Associate

What We Offer

Remote IT Service Continuity Analyst Associate Monday - Friday 8-5PM

What You'll Do

Information Technology (IT) team members are responsible for securely managing information systems throughout their lifecycle including knowing what information systems are within their scope of responsibility understanding what sensitive data is stored transmitted or processed on those information systems enforcing the security principles of least privilege and least functionality knowing what events may constitute an information security incident and understanding their role in security incident response activities. The IT Service Continuity Analyst Associate supports the IT Service Continuity Management program by applying established business continuity disaster recovery and operational resilience standards to facilitate completion of Business Impact Analyses Disaster Recovery Plans and related readiness activities. This role works with application infrastructure business and operational teams to evaluate submitted information identify gaps or inconsistencies assess alignment with program standards and escalate risks that may impact recovery readiness. The role supports patient safety cyber resilience and operational continuity by helping ensure critical applications and technology services have current complete actionable and audit-ready recovery documentation.

What We're Looking For

Education High School Diploma or GED required. 4 Year / Bachelors Degree preferred. Information Technology or related field. Experience + 2 years Experience in a collaborative customer-facing environment involving professional coordination stakeholder engagement documentation review process analysis risk management healthcare operations information technology audit/compliance or related program support required. + 3 years Exposure to incident management business continuity disaster recovery operational resilience audit/compliance risk management or related planning assessment and readiness activities preferred. Licensure/Certification Business continuity disaster recovery emergency management ITIL project management or related professional certification preferred. Additional

Skills

(required) + Strong interpersonal skills and ability to work effectively in a team environment. + Ability to communicate clearly and professionally with technical and non-technical stakeholders. + Strong attention to detail with the ability to evaluate documentation for completeness consistency and alignment with established standards. + Ability to learn new concepts tools and processes quickly. + Ability to manage assigned work assess progress against program expectations identify barriers and escalate risks or delays appropriately. + Ability to apply guidance exercise sound judgment and continuously develop subject matter knowledge in IT service continuity business continuity and disaster recovery practices. + Ability to interpret program standards templates and documentation requirements and apply them consistently across multiple applications services and stakeholder groups. + Proficiency with Microsoft Office tools including Outlook Word Excel PowerPoint and Teams. Additional

Skills

(preferred) + Exposure to healthcare operations information technology project management audit/compliance emergency management business continuity disaster recovery or risk management. + Familiarity with ServiceNow Fusion Risk Management SharePoint or similar tracking/documentation tools. + Foundational understanding of business continuity disaster recovery operational resilience cybersecurity or healthcare technology concepts. + Business continuity disaster recovery emergency management ITIL or project management certification preferred but not required. Why Choose Novant Health? At Novant Health we believe remarkable care starts with compassion for our patients our communities and each other. We value belonging courage personal growth and teamwork creating a space where everyone is respected supported and safe to show up as their full selves. Job Opening ID 185495