Remote (India) Reporting to Founders About Swades AI Swades AI is India's 1 Applied AI Research Lab backed by Y Combinator and top Silicon Valley investors including Soma Capital and Slow Ventures. Our HealOS product line — AI Scribe AI Receptionist Prior Authorization Benefit Verification and Fax & Referrals — serves US independent medical practices. The same team also runs two additional SaaS products PowerDialer.ai and OpenMic.ai. We're fully remote — our team works from different locations and we hire people who've already done the exact job we're hiring for not people who've managed someone else doing it.
We hire for what you've already done not for a title. This posting maps to real work — searches like Customer Support Executive Customer Success Associate Technical Support Engineer Onboarding Specialist — and we're looking for someone who has done this exact job before. You've worked support at an Indian SaaS company on US hours 1–3 years. Written English quality matters more than years of experience.
Tier-1 support and SLA Non-technical onboarding The help centre and docs Escalating to QA with reproducible cases What You Won't Own Bug fixes Selling Technical implementation How We'll Measure Success First-response time and ticket deflection via documentation. How We'll Evaluate You We'll give you a real angry ticket and ask for your reply. We're reading tone and clarity not product knowledge. Hiring Process A work sample that mirrors the real job (never a puzzle) and a reference check with consent collected up front. We screen on current CTC not expected CTC.
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