Customer Service Representative (E-commerce)

all jobsretailersplatformsagenciesremotelocationsrolescompanies > remote only jobs/allegiance flag supply Customer Service Representative (E-commerce) company Allegiance Flag Supply location North Charleston SC United States (remote) work mode onsite posted 28 Aug At Allegiance Flag Supply we believe the American flag should be crafted with the same pride dedication and craftsmanship that it represents. Our flags are sewn in America using American-sourced materials supporting American jobs and manufacturing. When you join our team you become part of a team that takes real pride in the products we make and the customers we serve. Our Customer Experience team protects that standard We're looking for a Customer Service Specialist who genuinely enjoys helping people solving problems and getting things done. You'll join a fast-moving seasonally high-volume Customer Experience team where you'll be trusted to use good judgment take ownership and deliver thoughtful efficient solutions. We embrace technology AI and automation to work smarter while keeping great white-glove customer service at the center of what we do. PLEASE NOTE Applicants will only be considered if they complete our Culture Index Survey linked below. This is a required part of our hiring process and helps us better understand how you might thrive within our team and company culture. https//go.cultureindex.com/p/PThLXKiQoFgcNptx2ev

Location

Charleston SC or Regional Remote Full-Time Typical Schedule Monday–Friday 9 AM–5 PM ET with flexibility during peak seasons as business needs required

Responsibilities

Deliver exceptional customer experiences Assist customers across phone email chat social and other support channels with warmth professionalism and confidence. Own the resolution Take customer issues from question to solution whenever possible using the information and resources available to minimize unnecessary back-and-forth. Work efficiently Manage a steady volume of customer conversations while balancing speed accuracy quality and customer satisfaction. Use good judgment Know when you can confidently solve something when you need to dig deeper and when an issue truly needs to be escalated. Follow processes with precision Use documented policies workflows and customer and order information to make accurate decisions without overlooking important details. Work alongside AI and automation Use AI-powered tools automation macros and workflows to work smarter and faster while knowing when human judgment and a personal touch matter most. Stay organized and accountable Prioritize your workload maintain clear documentation follow through on commitments and communicate proactively. Become a product and process expert Build a strong understanding of our products policies systems and customer experience standards. Help us get better Notice recurring questions customer friction and process gaps and bring forward observations and recommendations for how we can improve. Strengthen our knowledge Help keep internal and customer-facing resources accurate useful and up to date. Support the team Collaborate share knowledge and jump in where needed especially during our busiest seasons. What You Bring Experience & Mindset 1–3 years of customer service experience preferably in e-commerce retail hospitality software support or another fast-paced customer-focused environment. Ownership and follow-through When something is yours you see it through and communicate when something gets in the way. Growth mindset You're open to feedback willing to learn and able to apply what you've learned the next time. Independence and collaboration You're comfortable working autonomously but know when to pull in a teammate or ask for help. Composure You can stay level-headed through difficult customer conversations changing priorities and high-volume periods. Customer Service Excellence Strong communication skills You communicate clearly and confidently both in writing and conversation and know how to adjust your approach based on the customer and situation. Problem-solving ability You're resourceful curious and comfortable looking for answers and working through challenges. Judgment & decision-making You use available information and established guidelines to make confident thoughtful decisions knowing when to act independently and when to escalate. Attention to detail You catch the small things and take pride in getting orders refunds replacements returns and documentation right. Efficiency and organization You can manage multiple conversations and priorities while meeting expectations for productivity responsiveness quality and customer satisfaction. Tech adaptability You're comfortable learning new systems and working alongside AI automation macros workflows and knowledge tools. Experience with Gorgias Shopify ShipStation or similar e-commerce/customer support platforms is a plus but not required. You'll Thrive Here If... You like solving tickets and the satisfaction of getting things done. You naturally look at the information available to you before asking someone else for the answer. You care about getting things right but you don't believe every problem needs to become complicated. You can move quickly without sacrificing attention to detail. You enjoy learning new tools and finding better ways to work. You take feedback apply it and keep growing. You notice when something doesn't make sense and speak up ideally with an idea for how to make it better. You're comfortable owning your work independently and enjoy being part of a team that holds a high standard. You genuinely care about leaving the customer in a better place than you found them. Why Join Allegiance Flag Supply? Remote flexibility with local connection This role is primarily remote with a preference for candidates in the Charleston SC area or within a few hours of our North Charleston facility. We value bringing our team together periodically for company events team meetings training and other opportunities to connect in person. Mission with meaning Be part of a growing American company committed to quality integrity patriotism and supporting American jobs and manufacturing. Room to grow We invest in our people and create opportunities to learn new skills take on new challenges and grow your career as the company evolves. A team that works together Join a collaborative team that values ownership high standards new ideas and helping one another succeed. Modern ways of working Be part of a Customer Experience team that embraces AI automation technology and continuous improvement while keeping exceptional human service at the center.

Benefits

that support you Medical dental vision and life insurance 401(k) with company matching paid time off and parental leave. Remote Work Expectations You'll need a reliable internet connection and a distraction-free workspace that allows you to be fully engaged during working hours and virtual meetings. apply on career site → opens the brand's careers page in a new tab. see more ecommerce jobs in united states →