About the Role Airbnb is seeking a Principal Machine Learning Engineer to join its Customer Support AI product team. Machine Learning and Artificial Intelligence are central to Airbnb's products and services supporting areas such as Trust Payments Customer Service and Marketing. The Customer Support AI team focuses on integrating generative AI technologies to deliver intelligent scalable and exceptional customer support experiences. The team develops and enhances AI models machine learning services and tools including LLM fine-tuning alignment and optimization Retrieval-Augmented Generation (RAG) search model evaluation testing automation feedback-based learning and guardrails. As a Principal Machine Learning Engineer you will lead the development and fine-tuning of advanced large language models (LLMs) for various applications while optimizing them for high-performance deployment on … Sign In to View