Intradiem is reinventing customer service for everyone by helping organizations connect people technology and real-time action to create more agile operations and more human experiences. Who We Are Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people technology and real-time data to improve customer experiences and support employees. We believe automation should empower humans not replace them. What We Do Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams we help organizations break down silos adapt instantly to changing demand and operate more efficiently without losing the human touch which is essential to customer service. How We Work We solve real operational problems alongside our customers. Our approach is practical collaborative and focused on outcomes. We listen first build with purpose and create technology solutions that work in the real world. Our Culture We’re proud to be a people-first company. We treat employees with trust respect and flexibility because great customer experiences start with supported teams. We move fast collaborate closely and believe the best ideas come from empowered people working together. Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values Servant's Heart —We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues customers and others over personal objectives. Craftsman's Attitude —We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset —We believe that progress comes from curiosity openness and perseverance. We welcome feedback embrace change and push beyond comfort zones to unlock new potential for ourselves our teams and our customers. Strategic Leadership & Roadmap Own and drive Intradiem's internal AI transformation roadmap translating company strategy into a prioritized phased execution plan Define and manage the AI use case pipeline across intake evaluation prioritization and sequencing across all business functions Serve as the organizational owner of Intradiem's AI operating model driving the shift from ad hoc adoption to structured scalable capability Establish enterprise AI architecture through strategic framework selection and standardized reusable development patterns that support consistent delivery across the business Team & Program Leadership Lead and grow a dedicated AI Enablement team responsible for use case delivery workflow automation and business enablement Balance strategic direction with hands-on involvement willing to lean in directly on tooling architecture decisions and use case execution where needed Own the management administration and optimization of internal AI tools and platforms ensuring they are well-governed widely adopted and delivering measurable value Report directly to the VP of Technology and serve as the primary internal voice and decision-maker for AI transformation Investment & Vendor Decisions Evaluate select and manage AI products platforms and services in partnership with the VP of Technology with authority to move at speed and scale Support AI transformation budget allocation in coordination with leadership ensuring spend is tied to measurable business outcomes Cross-Functional Coordination & Governance Build manage and chair the AI Center of Excellence Intradiem's cross-functional steering body for AI prioritization adoption and accountability Establish and maintain AI governance frameworks covering responsible use policies intake processes and decisioning in partnership with Legal Security Compliance and the People Team Serve as the designated internal spokesperson for the AI program collaborating across teams and with strategic partners to communicate progress and maintain alignment Enablement & Change Management Lead change management efforts to move the business through the AI transformation building fluency confidence and sustainable adoption at all levels Design and deliver role-based in partnership with Learning Services AI enablement programs workshops and learning initiatives tailored to technical and non-technical teams Partner with functional leaders to identify develop and deploy AI solutions that reduce manual work accelerate decisions and create competitive leverage Foster a culture of experimentation innovation and AI fluency across the organization Measurement & Accountability Develop and own key AI KPIs tracking adoption active use cases time-to-value and business impact (including ROI and cost/efficiency savings) Drive quarterly goal accountability for the AI program reporting progress to leadership and the steering committee Stay current on emerging AI technologies regulatory developments and industry trends to continuously sharpen strategy and decision-making What We're Looking For 10+ years of experience in SaaS enterprise software technology enablement or transformation roles. 3 to 5+ years leading AI adoption initiatives automation programs or enterprise change management efforts Hands-on experience with AI and GenAI platforms such as OpenAI Anthropic Microsoft Copilot etc… and a working understanding of LLMs APIs and AI-native tooling Proven ability to lead organizational change and drive adoption across distributed cross-functional teams Strong communication and executive presentation skills with the ability to make complex technical concepts clear and actionable Experience building and managing high-performing teams in fast-paced environments Familiarity with AI governance ethical AI frameworks data privacy standards and evolving AI regulations Work Authorization Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.