About the Role Jaagruk Bharat is looking for a dynamic and result-oriented Team Leader – Operations to lead our Support Service and Sales teams. The ideal candidate should have prior BPO experience strong leadership abilities and a startup mindset to drive team performance ensure operational excellence and deliver an exceptional customer experience. Key Responsibilities Lead and manage the day-to-day operations of the Support and Sales teams. Supervise inbound and outbound calling lead management and chat support processes. Monitor individual and team performance to ensure productivity and target achievement. Conduct regular coaching feedback and training sessions to improve team performance. Ensure timely follow-ups with customers and effective resolution of customer queries. Track operational KPIs and prepare daily weekly and monthly performance … Sign In to View