Field Engineer (English/Spanish)

Striim (pronounced “stream” with two i’s for integration and intelligence) is a unified data integration and streaming platform that connects clouds data and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment build applications that drive digital transformation and leverage true real-time analytics to provide a superior experience to their customers. At our company we believe and expect all of our employees to operate as one with unlimited potential and dignity. We are seeking an experienced Field Engineer (English/Spanish) who is professionally fluent in both English and Spanish to support enterprise customers throughout the United States and Latin America. This individual will serve as a technical leader who engages with customers throughout the lifecycle of the Striim Platform. A Field Engineer will partner with a Technical Account Manager to create a guided customer journey through all implementation phases including new customer onboarding solution architecture strategy and technical enablement. This is a highly customer-focused role driving operational excellence continuous learning and mission-critical innovation. This is a fully technical and hands-on position.

Responsibilities

Onboard new Striim customers delivering learning solution strategy technical enablement and implementation guidance during the deployment process. Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges. Support the seamless transition from pre-sales prototypes to post-sales production-scale experiences. Collaborate with customer success and account management teams to conduct periodic health checks with customers ensuring operational excellence with Striim. Serve as the Striim product expert coach and trusted technical advisor during deployment. Act as the in-house customer champion coordinating with Striim customer support and stakeholders to drive technical advocacy product evolution and technical innovation. Proactively engage existing Striim customers to realize technology value through expanded adoption of the Striim platform demonstrating new applications and use cases. Provide technical guidance training workshops presentations and implementation support in both English and Spanish as required by customer business needs. Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations best practices troubleshooting and customer enablement. Track customer issues collaborate with support on customer-training-related matters and work with customers to develop and track Product Feature Requests (PFRs). Report on the status of key accounts including escalations to the manager and Technical Account Manager (if applicable). Leverage AI-powered productivity research troubleshooting documentation and coding-assistance tools to improve efficiency accelerate customer outcomes and scale technical enablement efforts. Contribute to the evaluation adoption and continuous improvement of AI-assisted workflows and technical best practices across customer-facing engineering functions. Travel domestically and internationally up to 25% to support customer implementations technical workshops strategic business reviews training sessions and other customer-facing engagements.

Requirements

A successful candidate must be based 100% remotely within the Continental United States. Professional fluency in both English and Spanish including the ability to communicate complex technical concepts conduct presentations facilitate training and support customer engagements in both languages. 3+ years of experience in customer-facing technical roles such as Sales Engineer Pre-Sales Engineer Solutions Architect Data Engineer Customer Success Engineer or similar. 3+ years of experience with database management systems such as Oracle MySQL Microsoft SQL Server and SQL programming. 3+ years of experience programming in languages such as Java Python and Shell scripting. 3+ years of experience or deep foundational knowledge of cloud infrastructure and data services including Amazon Web Services (AWS) Microsoft Azure and Google Cloud Platform (GCP). Demonstrated experience using AI-assisted productivity development research troubleshooting and code-generation tools (e.g. Claude OpenAI Codex GitHub Copilot Cursor enterprise AI platforms or similar technologies) as part of day-to-day technical workflows. Ability to effectively evaluate validate and apply AI-generated outputs while maintaining engineering quality security accuracy and customer trust. Principled knowledge of working with configuring and troubleshooting Unix/Linux and Windows operating systems. Experience working with messaging systems such as Kafka and JMS. Experience working within enterprise data environments and mission-critical IT systems is desirable. Knowledge of Snowflake Google BigQuery Databricks or modern cloud data platforms is preferred. Deep understanding of modern data integration data streaming real-time analytics and cloud-native architectures is preferred. Excellent written verbal presentation and customer-facing communication skills. Bachelor's degree in Computer Science Computer Engineering Information Systems or equivalent relevant work experience.

Benefits

Competitive salary and pre-IPO stock options Comprehensive health care plans (medical dental and vision) including medical and dependent FSA Paid Time Off (Vacation Sick & Public Holidays) The chance to contribute to and shape an upbeat fully engaged culture

Compensation

$130000 - $150000 USD on an annualized basis. In addition to base pay this role offers the opportunity to earn commission-based rewards. Applications will be reviewed on a rolling basis and accepted until the position is filled. Our company culture fosters entrepreneurship and nurtures our team members to grow with the company. Come join a Silicon Valley startup focused on delivering a product that’s loved by its customers and primed to be a core part of the cloud data stack. We are an equal opportunity employer and we value diversity at our company.It is in our best interest to continue to foster an environment of diversity equity and inclusion to bring the most value to our workforce customers and partners. All applicants are considered for employment without attention to race color religion sex age marital status sexual orientation gender identity national origin veteran status or disability status. For more information on Striim's Privacy Policy click here