About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location. Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debate —we’re focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability. We value high-impact high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose thrive on solving complex challenges and want to be part of the team that’s helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Principal AI Product Manager to join our team. This is a Remote role reporting to the Director Customer Success Intelligence & Automation within the Customer Success organization. At Zscaler our Customer Success Organization is a global customer-focused team dedicated to delivering exceptional customer outcomes through data analytics intelligence and operational excellence. In this role you will define the vision strategy and roadmap for the Customer Success AI product portfolio owning a set of strategic AI investments that augment employees improve productivity and deliver measurable business value. You will partner closely with Customer Success leadership Engineering UX Data AI Platform and IT teams to translate business priorities into AI-native products and experiences. What you’ll do (Role Expectations) Define the long-term vision strategy and roadmap for the Customer Success AI product portfolio aligned to business priorities and operational goals Identify and prioritize high-impact opportunities to apply AI across internal Customer Success workflows including productivity knowledge access decision support workflow automation and operational intelligence Manage the AI product portfolio across incubation pilot production scale and optimization leading products end to end from concept through launch adoption measurement and lifecycle management Partner closely with Customer Success leaders internal users Engineering UX Data AI Platform and IT to translate pain points and complex workflows into intuitive scalable AI-native products Drive prioritization and tradeoff decisions across the portfolio by balancing user value business impact technical feasibility risk governance and platform reuse Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed navigating seamlessly between high-level strategy and hands-on execution. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish knowing their success is our success. You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions processes and teams that are not just effective today but are built to last and support a high-growth global organization. What We’re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging securing or positioning AI-driven solutions to optimize outcomes within your functional domain 10+ years of product management experience delivering enterprise software SaaS products or internal enterprise platforms with 3+ years leading AI-powered Generative AI intelligent automation or workflow intelligence products Proven track record of defining long-term product strategy and managing complex product portfolios or interconnected product areas Strong understanding of enterprise AI concepts and architectures including LLMs AI agents RAG prompt engineering evaluation approaches and agentic workflows Experience building workflow applications employee productivity solutions or internal enterprise products with a data-driven approach to defining KPIs measuring adoption and business outcomes and guiding prioritization Exceptional product judgment communication leadership and stakeholder management skills with experience working cross-functionally across Engineering Design Data Platform and business teams to drive scalable outcomes in ambiguous environments What Will Make You Stand Out (Preferred Qualifications) Experience designing organizational adoption blueprints and change-management playbooks for human-in-the-loop AI applications Experience launching enterprise AI platforms copilots or agentic solutions at scale for internal users Experience defining enterprise AI strategy operating models governance and adoption frameworks Proven ability to manage a portfolio of AI products with strong systems thinking and a focus on reusable capabilities #LI-NH1 #LI-Remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including job-related skills experience and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $171500 $245000 USD At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks and more! Learn more about Zscaler's hybrid working model and benefits here By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal state and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.