Our Security Officers protect the Industrial or Commercial property of our clients against fire vandalism and illegal entry. Our clients range from Class-A Office Buildings Luxury Residential Properties Distilleries Fortune 500 Companies Financial Institutions Telecommunications Manufacturing/Industrial Factories Hospitals and many others. The successful candidate will be a problem solver possess critical thinking skills and be detail-oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The CTC Operator 1 will monitor cameras and alarms dispatch associated calls via telephone and radio and provide general assistance to both employees and guests. The CTC Operator 1 is responsible for answering routine and emergency calls monitoring alarms and video equipment including video alarms door alarms and duress alarms and providing general assistance to employees vendors and guests.
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The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization. The CTC Operator 1 will coordinate response to life safety incidents (medical safety natural disasters etc.) and dispatch security officers CRT facilities police fire and EMS personnel as required via telephone radio and/or software systems provided by Walden Security. The CTC Operator 1 maintains various records of communications and events. Able to manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (personnel issues investigations public relations incidents emergency personnel contact information etc.). Conduct investigative video reviews and report findings Assist in conducting investigations and update requestors promptly Properly document all reported incidents notifying appropriate parties for information escalation or other business-required actions Ensure all systems within the CTC are functioning properly and report deficiencies as necessary. Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas. Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes tornadoes floods blizzards severe thunderstorms and other weather phenomena that can cause damage disruption or threats to life and property. In the event of an ongoing police or fire emergency in proximity to an asset you will be expected to promptly collect real-time information and alert the relevant offices or employees affected. Maintain situational awareness during planned and unplanned civil demonstrations near assets identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools. Manage and prioritize employee security concerns through email phone and internal messaging platforms to ensure efficient support and resolution of requests. Strong understanding and troubleshooting capabilities for CCTV Physical Access Control and various Security Software Platforms utilized by the organization. Must be detail-oriented organized with the ability to multitask in a fast-paced deadline-oriented environment. Ability to analyze problems identify causes and implement results-oriented solutions. Excellent organizational and time management skills. Must possess strong computer skills with a high proficiency in the Microsoft workspace and an ability to find information fast. A professional demeanor along with excellent customer service skills Ability to work independently while also being a team player. Excellent verbal and written communication skills in English. Fluency in other languages is a plus. Conduct routine alarm testing and remote audits. Maintain daily logs and prepare and provide reports as required. An analytical mindset with the ability to identify and escalate critical issues. Position requires sitting and screen exposure for extended periods. Supervisory
This job has no supervisory responsibilities.
- Assesses own strengths and weaknesses Pursues training and development opportunities Strives to continuously build knowledge and skills Shares expertise with others. Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Solicits customer feedback to improve service Responds to requests for service and assistance Meets commitments. Interpersonal
- Focuses on solving conflict not blaming Maintains confidentiality Listens to others without interrupting Keeps emotions under control Remains open to others' ideas and tries new things. Oral Communication - speaks very clearly and persuasively in positive or negative situations listens and gets clarification responds well to questions demonstrates group presentation skills participates in various meetings. Written Communication - Writes clearly and informatively Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively Able to read and interpret written information. Diversity- Demonstrates knowledge of EEO policy Shows respect and sensitivity for cultural differences. Educates others on the value of diversity promotes a harassment- free environment and builds a diverse workforce. Ethics - Treats people with respect Keeps commitments inspires the trust of others Works with integrity and ethically Upholds organizational values. Organizational Support – Follows policies and procedures Completes administrative tasks correctly and on time supports the organization’s goals and values
organization through outside activities Supports affirmative action and respects diversity. Judgement – Displays willingness to make decisions Exhibits sound and accurate judgement Supports and explains reasoning for decisions Includes appropriate people in decision-making process Makes timely decisions. Professionalism – Tactfully approaches others Reacts well under pressure. Treats others with respect and consideration regardless of their status or position accepts responsibility for own actions Follows through on commitments. Quality - Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change delays or unexpected events adapts to new product introduction emergent business needs and business evolution. Attendance/Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time. Dependability - follows instructions responds to management direction takes responsibility for own actions keeps commitments commits to long hours of work when necessary to reach goals completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or General Education Degree (GED) Minimum of 18 years of age Ability to pass a criminal background check and drug test To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Minimum of 1 year of customer service experience. It is preferred to have a minimum of 1+ years of experience in a physical Security Operations Center (SOC) a GSOC or experience in security and/or law enforcement positions or dispatch centers. Requires a year of related experience in any of the following categories crisis management physical security critical infrastructure protection risk controls or loss prevention. Experience in alarm monitoring You have a working knowledge of mass notification tools. You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances. You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed. An Associate's and/or Bachelor’s Degree is preferred in an area of study relevant to this position (i.e. Security Management Criminal Justice Emergency Management Homeland Security etc.) Prior camera and/or alarm integrator experience is a plus. Tennessee Alarm Monitoring License or the ability to obtain. Language
Ability to read and comprehend simple instructions short correspondence and memos using the English language. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations respond to questions from groups of managers clients customers other employees of the organization and the general public. Mathematical
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer
Ability to type at least 45 wpm. Proficient in Microsoft Windows 10 and Microsoft Office Products including Outlook. Certificates Licenses Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is regularly required to talk or hear. The employee is frequently required to stand walk sit and use hands to finger handle or feel. The employee is occasionally required to reach with hands and arms climb or balance and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision depth perception ability to adjust focus and ability to see and distinguish basic colors. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other Tasks This job description reflects management’s assignment of essential functions it does not prescribe or restrict the tasks that may be assigned. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. WaldenWay Pay Rate $17 $17 USD
every employee — from executive managers to administrative support to security professionals — unique and generous benefits as well as opportunities for career growth. So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies apply with Walden Security today.
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