As an Inbound Call Center Representative you’ll help customers and clients get clear timely support by phone. You’ll listen carefully identify what each caller needs explain available solutions and document interactions accurately. Your impact By resolving questions and directing complex issues to the right team you help callers move forward with confidence. Responsibilities Answer inbound calls with professional phone etiquette and clear courteous communication. Provide customer service customer support and client services resolve routine concerns and escalate issues when needed. Enter and update caller information and interaction notes using computer systems and Microsoft Office. Communicate product or service options and support sales conversations make outbound calls when the role requires follow-up. Handle payments or cash transactions when assigned following established … Sign In to View