EverDriven is the nation’s leading provider of alternative student transportation partnering with school districts to serve students who need it most—including those experiencing homelessness living with disabilities or outside traditional bus routes. Our tech-enabled human-led model helps remove barriers to learning through safe reliable transportation. Since 2006 we’ve helped organizations solve complex transportation challenges through strong partnerships dependable service and a people-first approach. Guided by integrity ownership and collaboration we move with urgency lead with data and never settle. Our success is driven by people who bring curiosity accountability and a commitment to continuous growth. Position Summary We are seeking a highly organized and detail-oriented Knowledge Management Specialist / SOP Creation Specialist to join our Operations team. This role will be responsible for supporting the development documentation and maintenance of Standard Operating Procedures (SOPs) as well as ownership of the operations knowledge base platform to enable consistent execution of business processes across the organization. The ideal candidate is a motivated self-starter with strong writing skills a keen eye for detail and an interest in operational excellence. Salary Range $60000-$70000/year based on experience + bonus potential Location - Greenwood Village CO. 4 days in office 1 day remote Responsibilities SOP Development & Maintenance Ownership over drafting formatting and updating SOPs to ensure clarity accuracy and accessibility. Playbook Creation & Maintenance Support operations leaders in creating and maintaining role-specific playbooks. Process Documentation Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps. Governance & Version Control Maintain version history approval records and ensure alignment with compliance and internal standards. Knowledge Management Contribute to building and organizing a centralized repository for SOPs and related operational documents. Cross-Functional Collaboration Partner with teams across Operations Sales Customer Success and other departments to ensure procedures reflect best practices. Continuous Improvement Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes. Requirements Education & Experience – Bachelor’s degree in Business Administration Communications Operations Management or related field (or equivalent experience) plus 1–2 years in operations documentation or knowledge management. Documentation Expertise – Demonstrated ability to develop and maintain SOPs playbooks process maps and other structured documentation. Tools & Systems – Proficiency with Microsoft Office Google Workspace and process mapping tools (e.g. Lucidchart Visio Miro) familiarity with project management platforms (e.g. Asana Jira Monday.com Smartsheet). Communication Skills – Proven ability to simplify complex processes through clear written and verbal communication following style guides or templates. Organization & Prioritization – Strong organizational skills with the ability to manage multiple projects in a fast-paced environment while maintaining attention to detail. Preferred Qualifications Familiarity with knowledge management platforms or content management systems. Understanding of SOP frameworks documentation standards or compliance-driven documentation requirements. Experience supporting process improvement initiatives or contributing to operational efficiency projects. Familiarity with taxonomy design and content tagging to improve searchability. Experience applying version control and governance frameworks (e.g. maintaining approval workflows audit trails). Success Measures SOPs are developed and maintained in alignment with organizational standards. Processes are documented in a clear consistent and accessible format. Cross-functional stakeholders report improved efficiency and consistency in execution. The role contributes to building a culture of operational discipline and continuous improvement. Benefits Medical Dental Vision insurance Virtual Doctor Visits with $0 Co-Pay Life Insurance (company paid) Short Term Disability Insurance (company paid) Long-Term Disability Insurance (company paid) Flexible Time Off (FTO) Paid Holidays Paid Time to Volunteer Flex Spending Account (FSA) 401K Plan (with an awesome employer match!) Employee Assistance Program Employee Discounts Program #LI-Hybrid Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other status protected by applicable law. We are committed to maintaining a respectful professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at www.EverDriven.com