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Armada is the hyperscaler for the edge delivering modular AI infrastructure from first deployment to AI factory with speed scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50 Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly $500 million in funding to date Armada is backed by leading investors including Founders Fund Lux BlackRock and Microsoft (M12) alongside strategic partnerships with Microsoft Dell Palantir NVIDIA SpaceX and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged deployable compute for customers that cannot rely on centralized cloud. Working at Armada means taking ownership driving autonomy and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.
We are seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and operational ownership across modular edge and distributed data center environments. This lead role acts is responsible leading incident response mentoring NOC staff and ensuring uptime of critical infrastructure including power cooling and networking systems.
combines deep hands-on troubleshooting with strong leadership communication and process ownership.
This position may be performed remotely in the U.S. The Greater Seattle Area is strongly preferred given Armada's operations and the collaborative nature of the role.
(Key Responsibilities) Shift & Operational Leadership Act as the senior technical lead on shift guiding and supporting L1 NOC technicians. Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering. Lead shift handovers prioritization and operational decision-making. Mentor and coach junior NOC staff and support onboarding. Represent the NOC during cross-functional incident bridges. Incident Command & Reliability Serve as Incident Commander for medium to high-severity incidents. Own end-to-end incident lifecycle detection triage mitigation communication and resolution. Drive root cause analysis (RCA) and corrective actions for recurring issues. Ensure high-quality executive-ready incident communications. Continuously improve MTTR and operational reliability. Infrastructure & Data Center Operations Monitor and troubleshoot physical infrastructure using PLC BMS and DCIM platforms. Perform health checks on UPS PDUs generators CRAC/CRAH systems. Troubleshoot MEP-related issues and coordinate maintenance and remote hands. Support modular containerized and micro data center deployments. Enforce physical and logical security policies. Networking Operations & Troubleshooting (L2) Monitor and troubleshoot switches routers firewalls and edge connectivity. Perform L2/L3 troubleshooting (VLANs IP addressing MTU routing fundamentals). Validate fiber/copper connectivity optics link status and redundancy paths. Troubleshoot VPNs and secure remote access solutions. Escalate architecture or design issues to Network Engineering (L3). Tooling Runbooks & Automation Use observability and ITSM platforms (Grafana Zenduty ServiceNow Jira SolarWinds). Own and maintain operational runbooks SOPs and escalation procedures. Improve alerting quality dashboards and noise reduction. Support automation reporting audits and compliance requests. Collaboration & Change Management Partner with Engineering and Product teams. Participate in change planning execution and post-change validation. Identify operational gaps and drive continuous improvement initiatives.
+ years experience in NOC data center or infrastructure operations. Demonstrated experience leading incidents or technical shifts. Strong hands-on experience with DCIM/BMS platforms (Distech Schneider RadixIOT). Advanced L2/L3 networking troubleshooting experience. Solid understanding of power cooling and monitoring systems. Ability to interpret electrical one-lines and network diagrams. Comfortable with shift work and on-call rotations.
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Certifications CCNA JNCIA CDCTP CDCP or equivalent. Experience with edge/remote connectivity (VSAT LTE/5G Starlink). Familiarity with Linux/Windows server environments. Basic scripting (Python Bash PowerShell).
For U.S. Based candidates To ensure fairness and transparency the starting base salary range for this role for candidates in the U.S. are listed below varying based on location experience skills and qualifications. We use a geographic pay structure based on cost-of-labor markets. Tier 1 (e.g. SF Bay Area NYC Seattle) $144715 – $180890 Tier 2 (most U.S. metro areas) $125840 – $157300 Tier 3 (other cities) $119548 - $149435 Final compensation will be determined by experience scope and level and may vary from the posted range. In addition to base salary this role will also be offered equity and subsidized benefits (details available upon request).
Competitive base salary and equity Medical dental and vision (subsidized cost) Health savings accounts (HSA) flexible spending accounts (FSA) and dependent care FSAs (DCFSA) Retirement plan options including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 14 paid company holidays per year LI-AB1 LI-Remote
$125840 $157300 USD You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious have strong business acumen and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information solve problems efficiently and deliver results with a ""get-it-done"" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit capable of working quickly and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer we strictly prohibit discrimination or harassment based on race color gender religion sexual orientation national origin disability genetic information pregnancy or any other characteristic protected by law. This policy applies to all employment decisions including hiring promotions and compensation. Our hiring is guided by qualifications merit and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees."
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