Senior IT Administrator

About IonQ IonQ Inc . [NYSE IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing networking sensing and security. IonQ’s newest generation of quantum computers the IonQ Tempo is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery materials science financial modeling logistics cybersecurity and defense. In 2025 the company achieved 99.99% two-qubit gate fidelity setting a world record in quantum computing performance Headquartered in College Park Maryland IonQ has operations in California Colorado Massachusetts Tennessee Washington Italy South Korea Sweden Switzerland Canada and the United Kingdom. Our quantum computing services are available through all major cloud providers while we also meet the needs of networking and sensing customers across land sea air and space. IonQ is making quantum platforms more accessible and impactful than ever before. We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our College Park office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum including end-user helpdesk A/V management networking and critical project work.

Responsibilities

Onsite IT Operations and End-User Support Primary Technical Liaison Serve as the dedicated primary technical point of contact for the main College Park office providing scheduled expert support visits to two satellite lab locations in the region. Helpdesk & Desktop Support Deliver hands-on Level 2 support specializing in the timely diagnosis and resolution of all hardware software connectivity and printer issues for local staff. Asset Lifecycle Management Own the complete local IT inventory lifecycle including the provisioning maintenance and retirement of all end-user hardware (laptops monitors peripherals) while ensuring continuous stocking of essential IT supplies. Lab Equipment Support Provide dedicated operational and technical support for IT equipment within critical laboratory environments. A/V Management Manage the setup operation and ongoing support of all conference room A/V equipment and provide reliable on-the-spot support for meetings and occasional company-wide events. Lab Infrastructure & Configuration Management (SDE/Automation Focus) Lab Workstation Management Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline) deploying standard configurations via playbooks and maintaining a test workstation for pre-production changes. Data Access & Networking Set up permissions for lab workstations to securely access IonQ data (e.g. shared drive Confluence). Assist with deploying necessary lab network services (e.g. DNS server Synology/shared drive configuration). Routine Maintenance Coordinate and perform routine maintenance including monthly software updates and reboots for lab workstations in coordination with research teams. Documentation Update and write guides for recurring lab IT tasks (e.g. remote connection SSH file sharing). Network and Infrastructure Assistance Local Network Troubleshooting Perform foundational network troubleshooting for common issues related to VPNs switches firewalls and wireless access points (APs). Escalation & Liaison Serve as the local technical liaison escalating complex network issues to the core engineering teams and coordinating local efforts. Physical Deployment Assist the network engineering team with the physical installation and de-installation of networking gear (e.g. racking/stacking switches and deploying APs). Strategic Projects and M&A Integration Corporate Projects Actively participate in assigned internal corporate IT projects such as system upgrades security initiatives and documentation/process standardization improvements. Remote Site Deployment Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops networking gear and audio/visual equipment. You would be a good fit with 6+ years of experience in a System Administrator Desktop Support or Helpdesk role. Demonstrable experience providing hands-on end-user technical support in a corporate environment. Proficiency with Windows Linux and macOS operating systems. Experience administering SAML-based SaaS Apps (Okta Entra Jumpcloud). Supporting cloud-based productivity applications (M365 Google Workspace). Solid understanding of basic networking concepts (TCP/IP DHCP DNS) and experience with basic troubleshooting of network devices (switches firewalls Wi-Fi). Experience with A/V setup and support for modern video conferencing solutions (e.g. Zoom Rooms Google Meets Microsoft Teams Rooms). Strong organizational skills and experience with inventory management and asset tracking. Excellent written and verbal communication skills with a focus on customer service and clear technical documentation. Must be able to work on-site full-time in the College Park office. You would be a great fit with Experience in a rapidly growing environment or a technology-focused company. Certifications such as CompTIA Network+ CompTIA Security+ or Cisco Certified Network Associate (CCNA) are a plus. Demonstrable experience with Configuration Management tools (e.g. Ansible Puppet Chef) or scripting/automation (e.g. Python Bash). Experience in a rapidly growing technology-focused company or lab environment. Prior experience supporting research or engineering teams with custom lab software. Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. Interface with the security team to ensure compliance. Prior experience with IT support for M&A activity.

Location

This role will be based in our College Park office and may require after-hours support. Travel Up to 10% Job ID 1188 The approximate base salary range for this position is $107123 $140251 . The total compensation package includes base bonus and equity.

Compensation

will vary based on individual factors such as education qualifications and experience of the final candidate(s) specific office location and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical dental and vision plans matching 401(k) unlimited PTO and paid holidays parental/adoption leave legal insurance and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ we believe in fair treatment access opportunity and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy productivity and respect. We are dedicated to creating an environment where individuals can feel welcomed respected supported and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race religion ancestry physical and/or mental disability medical condition genetic information marital status sex gender gender identity gender expression transgender status age sexual orientation military or veteran status or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g. U.S. citizen U.S. national U.S. permanent resident or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work obtaining any necessary license and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization and similarly you may not qualify for government contracts work that requires U.S. Persons and IonQ may decline to proceed with your application on those bases alone. Accordingly we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission we encourage you to apply!