"About ngrok Inc. ngrok is an all-in-one cloud networking platform that secures transforms and routes traffic to services running anywhere. Instead of cobbling together nginx NLBs VPNs model routers and oodles of other tools developers solve every networking problem with one gateway. Doesn’t matter if they’re sharing localhost or running AI workloads in production. We're trusted by more than 9 million developers at companies like GitHub Okta HashiCorp and Twilio. What started as a way to put your local app on a public URL has grown into a universal gateway for API delivery AI inference device fleets and site-to-site connectivity. It’s the same ngrok that millions of developers have loved and leaned on every day for years now with the power to run production traffic at scale. A few things you should know We are obsessed with our pets Viper sunglasses and Bufo (yes the toad) We have a designated Chief Emoji Officer - they are vital to our success! We like software that’s serious and culture that’s not Still reading? Good. There's more below worth your time. About the Agent Team This role will lead Agent team. Our Agent team builds the software that sits at the edge of every ngrok connection. The Agent is what developers install run embed and trust to expose their systems securely to the internet. It’s the first thing customers touch and the last thing we want to debug at 3am. The Agent must be fast correct and predictable under hostile conditions flaky networks broken configs expired certs overloaded laptops CI environments held together by duct tape and production traffic that does not care about your feelings. When it works nobody thinks about it. When it doesn’t it’s immediately obvious — and very public. What You’ll Actually Do Lead a team that ships and learns quickly You’ll manage and coach a team of 5–7 engineers. The goal isn’t just shipping—it’s building a team that can consistently make good decisions move fast and improve over time. Treat management like a systems problem (with humans in the loop) You’ll design how your team works planning execution retros feedback loops and decision-making. You’ll tune the system not just react to it. Stay close enough to the code to matter You won’t be coding every day but you’ll get into the details when needed—reviewing designs debugging tricky issues and helping the team make better technical tradeoffs. Drive product and technical direction together This isn’t “just execution.” You’ll help shape what the team builds—balancing product work technical investments and experiments that actually teach you something. Build a team people want to be on You’ll coach junior and senior engineers create psychological safety and raise the bar on both performance and collaboration. Connect the team to the bigger picture You’ll make sure your team understands how their work ties to ngrok’s product customers and business. Context isn’t optional here. You’ll work closely with senior leadership and functional orgs to shape and meaningfully impact company culture and roadmap. You Might Be a Great Fit If… You’ve spent 5+ years as a software engineer and comfortable in Go Rust Java or C/C++ You have 4+ years of engineering leadership experience You think in systems—whether that’s distributed systems or team dynamics You’re comfortable zooming in (code debugging) and zooming out (strategy org design) You’ve built things from scratch—teams processes or products You communicate clearly directly and without unnecessary fluff Bonus points if you’ve Contributed to open source blogs or conferences Worked in developer tools or product-led growth environments Built teams in ambiguous early-stage contexts Tech Stack ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence Kafka for streaming Protobuf for service boundaries and Kubernetes Terraform Helm and Buildkite to operate and ship reliably. React is used for user interfaces and GitHub supports our development workflows and remembers everything. Location This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays. Sponsorship All candidates must be US-based and legally authorized to work in the United States. At this time ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent ongoing basis without the need for current or future sponsorship. Compensation Engineering Manager $225000 – $275000 Job level and actual compensation will be evaluated based on factors including but not limited to qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) internal equity with other team members market data and specific work location. We provide an attractive mix of salary and equity. #LI-Remote Full Time Employee Benefits Health stuff that actually matters. Full premiums covered on base healthcare dental and vision for you. Half covered for your dependents. Mental health and well-being support included because taking care of your brain is as important as taking care of your teeth. Retirement matching that doesn't suck. 401(k) with 100% match up to 3% of your salary and 50% match up to another 2%. Future you will appreciate present you. Actually flexible time off. We say ""open flexible vacation policy"" and actually mean it. Take the time you need. Your manager will bug you if you're not taking enough. Parental leave that's realistic. Up to 16 weeks if you give birth up to 8 weeks for new parents (birth adoption fostering—however your family grows). Money to keep growing. Annual professional development budget for books courses conferences or whatever helps you level up. Plus an annual home office/desk stipend to make your workspace not terrible. Work from wherever. Co-working space stipend if you want to get out of your house but aren't near our SF office. Lunch on us. 2x+ per week for employees onsite at our San Francisco office. Free food tastes better. Company offsites. Twice a year we get the whole team together. It's part strategy part bonding part excuse to hang out with Bufo (the toad). Regular feedback and fair compensation. Bi-annual reviews to make sure you're getting real feedback and staying competitively compensated. No surprises no waiting around for performance conversations."