REMOTE PATIENT SERVICES REPRESENTATIVE - IMMEDIATE HIRING! The Work At Home Patient Services Representative (PSR) is is a regular full-time position with paid training benefits and is 100% remote. No contracts! The PSR communicate with patients via internet phone connection pre-register patients and verify basic insurance. The PSR may provide medical scheduling and can expect to handle 80+ calls back-to-back per shift. Join us in making a difference by providing compassionate support to patients from the comfort of your home! Visit our website at www.AmericanHealthConnection.com FULL-TIME DAY SHIFTS AVAILABLE Monday – Friday and must be available for rotating 4th weekends. Hourly Rate Starts At $17.00 We offer medical dental vision life insurance 401(k) Plan with Company match and much more! This is a remote job but you’ll still be an active visible part of the team. We stay engaged with you so we use the webcam for onboarding training meetings no recording just like being visible in the office (but with better coffee and comfier clothes). Qualifications - Each PSR is assigned to a virtual medical call center team and receives customized protocols training to support a medical health system client like a hospital medical center multiple clinics or a combination of all three. Minimum 2 years recent medical office and electronic medical records (EMR/EHR) experience. Provides telephone patient clinical encounter messaging using clear concise and correct grammar and spelling. Knowledge of phone etiquette and customer service best practices in a healthcare environment Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge. Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail We require a private noise-free HIPAA-compliant space at home. High school diploma or equivalent. COMPUTER REQUIREMENTS – Equipment not required until after receiving the offer letter. Equipment is not required for the interview appointment. Computer Requirements Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based. Computer Type Mini Full Tower All-in-One Operating System Windows 11 Mac OSX Monterey or newer Processor (CPU) Intel i5 / Ryzen 5 / M1 or better (4-8 Cores) Memory (RAM) 8GB or higher Monitor Requirements 22-inches or bigger Dual Monitor is highly recommended Input Device A proper non-mechanical USB wired keyboard and mouse are required Internet Requirements Cable or Satellite Only – Wifi/cellular hotspots not acceptable. Internet Provider Type Cable Internet or Starlink Satellite connection Computer Internet Connection Wired Ethernet connection Internet Speed 60mpbs for Download and 15mpbs for Upload Minimum Consistent and reliable internet service is required. Webcam Requirements A functional built‐in or external webcam is required for orientations training or meetings...no recording. Cellular Phone A cellular phone is required for software two‐factor authentication. Must reside in the continental United States. Military Partnership. EOE. Pay From $17.00 per hour Benefits 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s) Do you have a HIPAA-compliant noise-free and private place in your home to work and use your computer? A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements? List the Electronic Medical Records software you have experience using List the medical specialties you have experience in (Primary Care Urology etc) When was the last time (month and year) you scheduled patient medical appointments? Are you bilingual? Other than English which languages do you fluently speak? Education High school or equivalent (Required) Work Location Remote