Job Summary At Conscious Networks we believe exceptional technology support starts with exceptional relationships. Our clients trust us to help operate protect and improve critical parts of their businesses. While technology is the tool we use our true mission is helping people and organizations succeed. We're a people-first company built on trust accountability communication and continuous improvement. We're seeking an experienced Client Success Manager to join our Senior Leadership Team and lead the delivery of an outstanding client experience. This is an exciting opportunity for someone who enjoys building strong client relationships leading high-performing teams improving service operations and partnering with executive leadership to help shape the future of a growing Managed Services Provider (MSP). Duties As our Client Success Manager you will Serve as the primary advocate for client success and satisfaction. Build trusted long-term relationships with clients and key stakeholders. Lead and develop our service delivery and technical support teams. Oversee day-to-day managed services operations and service quality. Manage client escalations and ensure successful resolutions. Monitor KPIs SLAs and customer satisfaction metrics. Develop and improve SOPs documentation and operational processes. Partner with executive leadership on strategic initiatives and continuous improvement. Coach mentor and develop team members while fostering a culture of accountability professionalism and collaboration. Skills 5+ years of experience working in a Managed Services Provider (MSP) environment. Experience leading Help Desk Service Delivery Technical Support or Client Success teams. Strong client relationship management and communication skills. Experience managing service operations KPIs and SLAs. Experience developing SOPs and operational documentation. Strong leadership coaching and organizational abilities. Ability to balance client advocacy with operational excellence. Technical Knowledge Candidates should possess a strong understanding of Microsoft 365 & Microsoft Entra ID Windows 10 & Windows 11 macOS Windows Server Endpoint management Cybersecurity best practices Backup & disaster recovery solutions Managed services operations Experience with Atera Datto MSP360 Sophos and Duo Security is highly preferred. What Success Looks Like The ideal candidate will Build trusted partnerships with our clients. Lead a responsive accountable and high-performing service team. Improve client satisfaction retention and loyalty. Strengthen operational consistency and service quality. Drive continuous improvement through data communication and collaboration. Help position Conscious Networks as a trusted technology partner for every client. Why Join Conscious Networks? At Conscious Networks we believe people matter more than technology. You'll work alongside an experienced leadership team that values integrity accountability collaboration and service excellence. This is more than a leadership role—it's an opportunity to directly influence our clients' success support an incredible team and help shape the future of our organization. If you're passionate about delivering exceptional client experiences and leading teams that make a real impact we'd love to hear from you. Pay $99000.00 - $100000.00 per year Work Location Remote