Join the company that’s building the telemetry infrastructure for the AI era. At Cribl we partner with IT and Security teams at many of the world’s biggest enterprises including half of the Fortune 100 to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry we give customers the choice control and flexibility to manage and analyze telemetry for both humans and agents so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive fast‑moving market. With a global workforce we’re remote‑first and grounded in a simple idea software is a people business. Cribl is the place where curious collaborative people can do their best work grow fast and bring their full selves to the herd. Why You’ll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing remote-first company with a mission to unlock the value of all observability data. At our core we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability intelligence and control over their real-time data. We're backed by Sequoia and CRV and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data and managed by Site Reliability Engineers System Engineers and Technical Operations teams. In this role you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops an innate desire to help customers and a natural affinity for collaboration. As An Active Member Of Our Team You Will… Develop a deep technical understanding of Cribl Stream and our other products Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack email online meetings etc. Research diagnose troubleshoot and identify solutions to resolve customer issues Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers set achievable expectations and ensure proper recording and closure of all issues Provide and document knowledge in the form of knowledge base tech notes articles and participate in real-time forums (e.g. Slack) for real-time questions This position will require stand-by on-call or off-hours duties If You’ve Got It - We Want It BS degree in Computer Science or similar degree or equivalent work experience 5+ years' experience supporting enterprise customers or working hands-on with distributed systems Passionate about working on complex technical issues Expert-level troubleshooting problem-solving skills and critical thinking Excellent client-facing skills excellent written and verbal communication skills Experience with Linux AWS Azure and Networking Bonus Points/Preferred Qualifications Experience with Splunk Elasticsearch LogStash and/or other related observability technologies Regex and JavaScript experience is a Plus #LI-KJ1 #LI-Remote The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge skills and experience. In addition to base salary for sales and some sales-adjacent roles employees are eligible to earn incentive compensation (commission). For all other roles employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary Cribl also offers a generous benefits package which includes health dental vision short-term disability and life insurance paid holidays and paid time off a fertility treatment benefit 401(k) and equity. Base Salary Range $90000 $141000 USD Bring Your Whole Self Diversity drives innovation enables better decisions to support our customers and inspires change for the better. We’re building a culture where differences are valued and welcomed and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest funniest most passionate goats you’ll ever meet at cribl.io/about-us