Business Operations Associate, Program Management

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury Flex and Novo rely on Lithic's developer-friendly APIs direct network connections and flawless reconciliation to launch and scale card programs in weeks not years. We're building a future where access to better financial products materially improves people's lives free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision including Bessemer Venture Partners Index Ventures Spark Capital Stripes and Mastercard along with many others. We're a team of 170+ across 26 states and 7 countries headquartered in New York City. Lithic is hiring for Business Operations Program Management a generalist role dedicated to the Program Management (PM) business line where Lithic owns the bank relationship handles compliance and runs the client's card program end to end. We're expanding Program Management this year and this person will build and run how it operates day to day meaning the processes reporting and coordination across teams that today happen informally. This is a chance to build real depth in how sponsor bank partnerships and card programs work in payments and fintech more broadly while working directly with the Head of Program Management. Job responsibilities Own how PM operates day to day meaning the process tooling and reporting that let the business actually be run and measured Take on cross-functional projects that touch Risk Compliance Bank Operations Legal Sales and Product and see them through to a result not just a status update Assist in building and launching new PM initiatives from concept to completion whether that's a new bank partnership a new product construct or a new managed-service offering Build the reporting PM needs and doesn't currently have Turn ad hoc process into something documented and repeatable and find the parts worth automating Be the person other teams come to with PM operational questions

Qualifications

4+ years in consulting banking fintech or business operations A generalist who's comfortable owning ambiguous cross-functional work without a playbook to follow Experience building processes from scratch and achieved results through strong stakeholder partnership rather than mandate Strong analytically can stand up metrics and reporting from nothing Experience running cross-functional projects involving both internal teams and outside parties Payments or fintech operations background (sponsored bank programs BaaS issuer processing) is a plus not required Experience or strong interest in utilizing AI automation tooling to improve workflows The annual U.S. salary range for this role is $75000 - $100000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance.

Benefits

for Full-Time US Employees Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health vision and dental insurance HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days and you'll choose a third day that works for your schedule and team needs. In-office employees receive Commuter benefit Catered lunch every Tuesday and Thursday