We are looking for an experienced Lead ServiceNow Developer (ITSM) to lead the design implementation enhancement and support of IT Service Management solutions. The ideal candidate will possess strong functional and technical expertise across ITSM processes provide leadership to delivery teams and act as a trusted advisor to business and IT stakeholders. Responsibilities Lead the implementation and optimization of core ITSM modules including Incident Management Problem Management and Change Management Extend leadership to Request Management Knowledge Management Service Catalog CMDB & Asset Management and Major Incident Management Drive ITIL-aligned process improvements and service management best practices Collaborate with business and IT stakeholders to identify opportunities for process automation and operational excellence Establish governance and operational standards for ITSM processes Lead … Sign In to View