Jr. NOC Analyst

We are looking for a Jr. NOC Analyst to join our team! You will proactively monitor and resolve all production alerts within IDT’s 24x7x365 Global Network Operations team. NOC Support Engineers monitor large networks and servers to detect hardware software or environmental malfunctions. When alerts trigger they analyze the issue determine the root cause and perform network or software troubleshooting. Following standard operating procedures they manage incident response and coordinate with site technicians third-party vendors or other IT teams to track and resolve problems. Working Days Tuesday to Saturday ### At this position you will Proactively monitor all production networks applications and services. Respond to & resolve alerts/alarms according to standard operating procedures. Track all issues in a ticketing system. Escalate alerts/issues to the appropriate Support team and work with the Support team towards a timely resolution. Work with the following tools Splunk New Relic Grafana Zabbix Jira Slack etc. ###

Requirements

2 years of similar experience. Bachelor’s degree in Computer Science Information Technology Engineering or a related field Excellent monitoring / troubleshooting skills. Working knowledge of Windows and Linux OS Networks. Working knowledge of issues / ticket track system. Good level of English – B2 or higher. You will need to verbally explain technical issues clearly to non-technical stakeholders. Preferred certifications include Cisco CCNA CompTIA Network+/Security+ ITIL Foundation or AWS/Azure Fundamentals. Experience participating in high-priority incident bridge calls and writing post-mortem reports. ###

Nice to have

New Relic (or Datadog or SolarWinds). Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic. Linux/Unix - basic knowledge. Networking (basic understanding of BGP MPLS OSPF protocols). ###

We offer

you Remote work opportunity! B2B Employment ($ gross). Stable job with long-term growth perspective. Competitive salary with annual performance review. Really good hardware. An exciting and challenging job with talented people around. Continuous learning and career growth opportunities.

Compensation

for professional training seminars and conferences. Referral program – get rewarded for helping us grow the team with talented people. Company-supported English classes to enhance your professional growth. A few words about us IDT Corporation is a global communications company founded in 1990 and headquartered in Newark New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE employ over 1800 people across 20 countries and have over $1.5 billion in revenues. We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions. We understand the challenge of being apart from those who matter most. BOSS Revolutionis our flagship brand. It includes International Calling Mobile Top Up and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates. - ONLY ACCEPTING CANDIDATES FROM LATAM PLEASE SUBMIT CV IN ENGLISH We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.