EMEA Core CSM

About SugarAI UK Limited SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear prioritized action. Instead of more dashboards or surface-level insights we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding we’re entering a new chapter with clarity and momentum—building intelligent intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex real-world challenges where relationships context and precision make all the difference. Our global team is united by a shared commitment to impact ownership and continuous growth. We create an environment where thoughtful ideas move quickly where people are trusted to lead and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you. Where You Fit In The role of the Customer Success Manager (CSM) is to support a global pooled book of business to manage renewals and upsell opportunities. This is a great opportunity for a highly driven individual to make an impact and to join a customer success team. This role will be well suited for an individual with strong administrative skills as well as strong communication skills. You will be responsible for supporting all post-sales activities to help customers achieve maximum value from their Sugar investment to secure renewals and help drive product and user expansions. Additionally a preferred candidate will have solid experience in selling and/or support enterprise SaaS solutions understand SaaS renewal cycles and has a track record of exceeding quota.This role will provide the ideal candidate with the opportunity to develop skills in a supportive learning organization. It is a demanding and exciting opportunity for the correct candidate. Impact You Will Make Meet and ideally exceed team growth sales goals Meet and ideally exceed team renewal rate target of 83% accurately forecasting and closing renewal opportunities on time Leverage digital-first and 1many strategies to

• engage at risk customers to drive adoption and
• build expansion pipeline Document and manage your sales & renewals pipeline in our CRM application daily to 100% accuracy Partner with our channel to drive joint opportunities to close Drive customer advocacy – references case studies and participation in events What You Will Bring 2 years of prior CSM BDR or sales experience 1 year or more experience working with a CRM system A proven ability to manage to a defined plan with stated quarterly objectives Strong presentation written and verbal communication skills Fluent English speaking skills Our Team Values Goal orientated Team player Growth mindset Honest trustworthy hard-working We understand that no candidate is perfectly qualified for any job. Experience comes in different forms many skills are transferable and passion goes a long way. Even more important than your resume is a clear demonstration of dedication impact and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking which is why we're dedicated to adding new perspectives to the team.

Benefits

and Perks Beyond a stellar work environment friendly people and inspiring work we have some sweet benefits and perks UK Pension Scheme Private medical and dental insurance Health &Wellness Reimbursement Program Unpaid sabbatical leave - Educational Resources - Career & Personal Development Program Various discount programs (i.e. travel virtual exercises classes etc.) We are a merit-based company with many opportunities to learn excel and grow your career! LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.