Principal Tech Lead Manager - Data Platform & Reliability Engineering

Company

Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies 45 state government agencies and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more visit https//network.id.me/ ID.me is a full-time in-office culture. Unless a specific job description explicitly states otherwise all roles are on-site five days per week at one of our offices in McLean VA Mountain View CA New York City NY or Tampa FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However during the interview process we want to understand your individual skills and experiences. Therefore we have guidelines on how AI can be appropriately used during your application and interviews which can be found here Company

Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without needing to create a new login and re-verify. Over 140 million users experience streamlined login and identity verification with ID.me across federal state healthcare and consumer brand networks. ID.me’s technology meets strict federal standards for consumer authentication (NIST 800-63-3 IAL2 / AAL2) driving our commitment to “No Identity Left Behind”.

Role Overview

ID.me is seeking a Tech Lead Manager (TLM) to lead and scale our Data Platform Team with a heavy emphasis on Site Reliability Engineering (SRE) and Data Reliability . This team acts as the core service owner for ID.me's high-throughput PostgreSQL database clusters and our critical in-house Identity Trust Graph Database In this dual-hatted role you will own the full technical architecture and people leadership mandate for the data platform tier. You will bridge the gap between deep infrastructure reliability and platform engineering guiding a team of engineers to ensure our operational and analytical data layers meet strict SLAs for uptime performance data freshness and compliance.

The ideal candidate

brings a strong systems-engineering mindset deep expertise in managing large-scale relational databases and a passion for building robust self-healing data infrastructure.

Key Responsibilities

Own Data Infrastructure & Reliability Define and evolve the technical architecture and operational standards for ID.me's data platform focusing heavily on the performance scale and high availability of production PostgreSQL database clusters and our in-house graph database. Drive SRE Practices for Data Tier Implement robust mechanisms for database clustering replication failover disaster recovery automated provisioning and zero-downtime migrations. Performance Engineering & Optimization Monitor optimize and scale platform services to meet strict requirements for query latency throughput and cross-region availability. Guide data model and schema design across relational and graph architectures. Lead Engineering Execution Drive roadmap delivery across the team—setting priorities removing operational blockers and ensuring the team builds reliable data tools and automation. Balance short-term operational fire fighting with long-term platform health and technical debt reduction. Team Leadership & Talent Development Recruit hire mentor and retain a high-performing team of database infrastructure and platform engineers. Conduct 11s performance reviews and career development conversations that foster a culture of ownership and technical excellence. Security Governance & Compliance Partner with Security Privacy and Compliance engineering to enforce rigorous data governance data minimization lineage tracking and access controls. Ensure infrastructure strictly complies with regulatory frameworks such as FedRAMP NIST and GDPR. AI-Forward Operations Champion AI-first practices across the team leveraging AI tooling for automated test coverage incident analysis quick-start documentation and infrastructure script generation.

Required Qualifications

Education Bachelor’s degree in Computer Science Engineering or a related technical field (or equivalent practical experience). Leadership Experience 8+ years of total software/infrastructure engineering experience with at least 3 years explicitly in an engineering management or tech lead manager capacity leading teams of 5–10+ engineers. 5+ years of experience in data engineering site reliability or platform engineering

Preferred Qualifications

Software Development Track Record Previous track record of running or leading a regular software development or feature team (building backend APIs business logic or customer-facing applications) is a major plus. Graph Database Experience Familiarity or hands-on experience with graph database concepts optimization and technologies (e.g. Neo4j Amazon Neptune) or custom-built graph layers. Streaming & Pipelines Experience with event-driven architectures and streaming data pipelines (e.g. Kafka Kinesis) feeding into relational or non-relational datastores. Regulated Environments Background working within highly secure or regulated industries (e.g. FinTech HealthTech GovTech) handling highly sensitive personal data. Database Expertise deep hands-on experience architecting managing tuning and maintaining highly available production PostgreSQL database clusters at scale. Reliability & SRE Foundations Proven background in data reliability engineering site reliability engineering or core data platform engineering. Deep familiarity with setting up production SLAs/SLOs automated alerting and incident response systems. Cloud & Infrastructure-as-Code Strong experience with at least one major cloud platform (preferably AWS) and cloud-native ecosystem tools including Kubernetes Terraform and Helm. Cross-Functional Communication Exceptional communication skills with the ability to translate complex database infrastructure and reliability needs into clear actionable goals for product teams and executives. The annual base salary listed does not include a company bonus incentive for sales roles equity and benefits which will be determined based on experience skills education relevant training geographic location and role. ID.me offers comprehensive medical dental vision health savings account flexible spending accounts (medical limited purpose dependent care commuter benefit accounts) basic and voluntary life and AD&D insurance 401(k) with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and long-term disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit. Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors. Mountain View CA

Pay Range

$242693 $275400 USD ID.me maintains a work environment free from discrimination where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. ID.me adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline. In addition ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy including our CCPA policy at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.