Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagement—all with enterprise-grade security and compliance. Today nearly 1200 brands across 50+ countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Be an Owner Growth Mindset Run as One Transparency —to life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work With a global presence—including offices in San Francisco Denver London Sydney and Lisbon plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact We are seeking a versatile Business Systems Analyst to bridge the gap between business needs and technological solutions. You’ll be the first hire under the Enterprise Application Management department within the IT organization. You won't just be documenting requirements you will be evaluating business processes through a data-driven lens andworking with expert IT developers and administrators to drive to ensure our application portfolio operations are lean and scalable. The ideal candidate understands that while AI and automation are powerful they require expert management and human-centric design to deliver true value. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you please do apply as we value applicants for the skills they bring beyond a job description. How you will make a difference You will help manage and rationalize our company application portfolio ensuring IT has a better understanding of the portfolio at large. You'll have visibility into the technical vetting process for all incoming applications helping us ensure that every addition to the Iterable portfolio is both purposeful and strategically sound. You will work with business unit technology leaders to develop capability mapping that helps us understand how our technology portfolio can better support business operations You will support Iterable’s vendor renewal and new vendor processes by representing IT from initial vendor selection to contract approval. We are looking for people who have 3–5 years of progressive experience in enterprise application portfolio management in a SaaS-heavy environment. Expertise in vendor lifecycle governance ensuring seamless onboarding and secure decommissioning of applications. Proven ability to drive software rationalization and capability mapping efforts. Demonstrated ability to work cross-functionally in a fast-moving growing environment Perks & Benefits For US-Based Candidates Paid parental leave Competitive salaries meaningful equity & 401(k) plan Medical dental vision & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness & Professional Development allowances Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $141000 - $221000. Within this range individual pay is determined by specific US work location as well as additional factors including job-related skills experience relevant education or training and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable) equity plus a range of benefits including medical dental vision and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development among others. Recruitment Disclaimer Please be aware that Iterable Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not Send job offers from free email services like Gmail Yahoo mail Hotmail etc. Request money fees or payment of any kind from prospective candidates to apply to Iterable for employment or for the recruitment process (e.g. for home office supplies or training etc.). Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels Official Iterable website Careers page https//iterable.com/careers/ Official LinkedIn Jobs page https//www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized encouraged or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions and Iterable expressly reserves the right to take legal action including criminal action against such individuals/entities whenever such phenomena occur. In any case please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims losses damages expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.