Level 3 IT Systems Engineer

We’re looking for someone who enjoys solving problems… especially the ones that start with ‘nothing changed it just stopped working.’ We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction.

The ideal candidate

is proactive solutions-driven and focused on security reliability and performance. They are a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization they have clients in different sectors within their region and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly caring and responsive service 100% of the time. What will your responsibilities be? Provide remote technical support via phone ticketing systems and remote tools. Troubleshoot and resolve issues across networks servers endpoints and cloud environments. Design and implement solutions to improve security uptime and performance. Manage and support Windows Server Active Directory and Microsoft 365 environments. Administer virtualization platforms (VMware Hyper-V). Support and maintain cloud infrastructure (Azure and/or AWS). Configure and manage firewalls (SonicWall Sophos Fortinet Cisco etc.). Monitor systems using RMM tools and maintain clear documentation in ticketing systems. Perform network server and security assessments following best practices. Communicate clearly and proactively with clients and internal teams. What skills will you need? 7–10 years of hands-on experience ideally in an MSP environment. Strong expertise in networking Windows Server Active Directory and Microsoft 365. Advanced experience with virtualization (VMware Hyper-V). Experience with cloud platforms (Azure and/or AWS). Familiarity with firewalls backup solutions (Datto Veeam) and RMM tools (e.g. NinjaOne). Excellent communication organization and time-management skills. Proactive results-oriented and a strong team player. Experience handling customer support via calls and tickets. Professional-level English.

Nice to have

technical sales experience. Ideally you will have one or more of the following certifications CompTIA Net+ and/or CompTIA Security+ CCNA or CCIE-Cisco certifications a real plus Microsoft certifications for Azure Office 365 Security