About Graphcore Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together they share a bold vision to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists silicon designers software engineers and systems architects Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are looking for a versatile Desktop & Engineering Support Engineer to be the main IT contact in our Taipei office. This role involves hands-on support for Windows macOS and Linux systems. It offers an outstanding mix of daily desktop support and close work with engineering teams to resolve issues and improve workflows. The ideal candidate will have extensive technical knowledge strong problem-solving abilities and the independence to handle both general IT tasks and engineering-specific needs. The Team You’ll be joining a multidisciplinary team with outstanding technical skills and a very encouraging culture. We work closely together and regularly share knowledge ensuring that your contributions will have a direct impact on our business. It’s an exciting and pivotal moment for us right now with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results this is the team for you. Responsibilities and Duties Serve as the main IT liaison for the region delivering hands-on assistance across Windows macOS and Linux desktops and laptops Deliver day-to-day desktop support including hardware setup software installation patching and troubleshooting Diagnose and resolve complex technical issues across operating systems networks and applications Work together with engineering groups to troubleshoot improve and document development workflows and toolchains Support specialized engineering software compilers IDEs and version control systems ensuring reliable operation Manage user accounts access and permissions across corporate systems Proactively monitor system health apply updates and ensure endpoint security compliance Advance issues to global IT or vendor support where necessary ensuring timely resolution Train and support end-users on IT guidelines and new tools Contribute to continuous improvement by identifying recurring issues and recommending long-term solutions Candidate Profile Essential Technical Skills Proficiency in operating systems Windows (11) macOS Linux Desktop/laptop hardware troubleshooting peripheral setup printers monitors docking stations Networking fundamentals TCP/IP DHCP DNS Wi-Fi troubleshooting VPN support Application support Microsoft 365 suite collaboration tools (Zoom Slack) Active Directory & user management Password resets group policy basics and user account administration Security awareness Antivirus encryption and multi-factor authentication support Familiarity with cloud services (AWS Oracle) Experience partnering with engineering teams to identify issues and refine workflows Proven ability to implement and manage change requests Datacentre/comms room management Essential travel between office and 3rd party factory locations to support on-site infrastructure Experience as smart hands for remote functional teams Soft Skills Strong communication skills to explain technical issues to both technical and non-technical users Ability to prioritize and manage multiple tickets under pressure Problem-solving and analytical thinking for root cause analysis Collaboration with cross-functional teams Desirable Microsoft certified (cloud/server/client) Experience with imaging & deployment tools (SCCM or others) Understanding of remote deployment tools (Ansible Puppet) Network infrastructure configuration/management (Switches/Firewalls/Routers) Microsoft AD administration Experience with network storage technologies Experience with VCS Proficiency in documentation and issue-tracking software suites We welcome people of different backgrounds and experiences we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.