COMPANY
Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue improve operations and deliver exceptional guest experiences through innovative hospitality technology. Our culture is customer-centric collaborative entrepreneurial and built on a builder mindset. We move quickly solve problems together and empower our people to make an impact.
Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive commercial Customer Success organization responsible for customer retention GRR NRR renewals expansion revenue customer health and long-term customer value. You'll recruit coach and develop a team while partnering across Sales Product Engineering and Support to improve customer outcomes. You're Excited About This Opportunity Because You Will Build the Customer Success organization from the ground up. Recruit coach and develop a high-performing team of Customer Success Managers. Own GRR NRR renewals expansion revenue and customer health. Implement customer health scoring playbooks KPIs and forecasting. Partner with Sales Product Engineering and Support to improve customer outcomes. Champion AI and automation to improve productivity and customer engagement. Identify expansion opportunities across products and customer portfolios. Create scalable processes that support company growth. We're Excited
Because 7+ years of Customer Success Account Management or SaaS leadership experience. 3+ years leading customer-facing teams. Experience owning renewals retention and expansion revenue. Builder mindset with experience creating scalable CS processes. Strong executive communication and coaching skills. Comfortable using AI to improve productivity and decision making. Thrive in fast-paced entrepreneurial environments.
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Base Salary Range $145000- $165000 part of a competitive total rewards package including an annual bonus employer-paid benefits L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience location internal pay equity and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Remote United States.
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