Bilingual Referral Coordinator (Remote PST, Spanish Speaking)

About Pair Team At Pair Team we're an innovative mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group we deliver whole-person care - clinical behavioral and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best provide compassionate high-impact care. At Pair Team we leverage AI and automation to reduce administrative burden streamline coordination and ensure patients receive timely personalized support. Our work is powered by a deeply collaborative team of nurses social workers community health workers and medical professionals working alongside product technology and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions At Pair Team were not just delivering care - we're building the future of more equitable community-driven healthcare.

Our Values

Lead with integrity We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls We go the extra mile for our patients partners and one another and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission and ensure that we are taking care of ourselves in order to care for others. In the News Forbes For Pair Team Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Axios Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model working behind the scenes to ensure patients receive timely coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers providers and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout. This role is 100% remote however candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.

What You’ll Do

Own key Ops Support initiatives Process track and coordinate patient referrals to ensure timely scheduling of appointments Schedule PCP dental vision specialist and transportation appointments for patients Verify patient insurance eligibility and confirm patient’s in-network PCP Coordinate Release of Information (ROI) and Authorized Representative (AR) requests Maintain accurate documentation of communications and referral activities in internal systems Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences Contribute to continuous process improvements in referral workflows and scheduling efficiency What You’ll Need Fluency in English and Spanish 1+ years of healthcare operations or administrative experience in a fast-paced healthcare environment Previous experience as a Referral Coordinator Medical Assistant or Healthcare Appointment Scheduling experience preferred Strong organizational skills and attention to detail with experience managing multiple tasks and systems simultaneously Comfort navigating insurance portals and verifying eligibility or provider information Excellent written and verbal communication skills with the ability to maintain professionalism and empathy across all interactions Proficiency with technology such as Google Suite Slack and data tools (e.g. Looker or comparable platforms) Reliable HIPAA-compliant workspace with stable internet connection A commitment to improving healthcare access for underserved communities Because We Value You

Compensation

$22-23/hour ( depending on experience) Comprehensive health vision & dental insurance 401k plan Flexible vacation policy – take the time you need to recharge We provide the equipment needed for the role - laptop monitor etc. Monthly $100 work from home expense stipend for your WFH days Mileage/gas reimbursement for your on-site days if applicable Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin marital status age disability political affiliation military service genetic information or any other characteristic covered by federal state or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer candidates will undergo comprehensive employment background checks including criminal history reference checks and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity please reach out to recruiting@pairteam.com Note Please be aware that while we sincerely appreciate your interest due to the high volume of requests we're unable to respond to general position inquiries via email. To apply for a position with us please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!